Job Description

Key Responsibilities

Business Operations Management

Manage and monitor day-to-day business operations to ensure smooth and productive functioning.

Coordinate with internal departments, business teams, and stakeholders to ensure timely execution of operational activities.

Monitor business processes and identify opportunities for process improvement and operational efficiency.

Ensure adherence to internal policies, procedures, and operational guidelines.

MIS & Performance Monitoring

Prepare, maintain, and analyse daily, weekly, and monthly MIS reports.

Track key business performance indicators (KPIs), operational metrics, and productivity.

Analyse operational data and provide actionable insights to management.

Monitor business targets, identify performance gaps, and coordinate with relevant teams for corrective actions.

Process Coordination & Execution

Ensure smooth coordination between business, operations, technology, and support functions.

Monitor ongoing projects, business activities, and process deliverables.

Follow up with respective teams to ensure timely closure of pending activities.

Support the implementation of new processes, systems, and operational initiatives.

Process Improvement & Compliance

Identify operational bottlenecks and recommend suitable solutions.

Assist in developing and implementing standard operating procedures (SOPs).





Ensure accuracy, consistency, and timely completion of operational activities.

Support internal audits, documentation, and compliance-related requirements.

Stakeholder Management

Act as a coordination point between various internal stakeholders.

Prepare business updates, operational reports, and presentations for management review.

Handle escalations and ensure timely resolution of operational issues.

Support management in business planning, reviews, and strategic operational initiatives.

Educational Qualifications

Graduate in B.Com, BBA, BMS, or any relevant discipline.

MBA in Operations, Finance, or Business Management will be an added advantage.

Experience

2–5 years of relevant experience in Business Operations, Banking Operations, MIS, or Process Management.

Experience in the Banking / NBFC / Financial Services industry will be preferred.

Required Skills

Solid analytical and problem-solving abilities.

Good knowledge of MS Excel, PowerPoint, and MIS reporting.

Strong coordination and stakeholder management skills.

Excellent verbal and written communication.

Ability to manage multiple activities and meet deadlines.

Good understanding of business processes and operational workflows.

Attention to detail and a result-oriented approach.

Key Responsibilities:

📌 Senior Executive (Mumbai)
🏢 Sboss
📍 Mumbai