Marketplace Executive – Amazon, eBay & Customer Support

About the Role
We are looking for a proactive, customer-focused and organised Marketplace Executive to support day-to-day Amazon and eBay operations. The role combines marketplace management, customer support, returns, order administration and general e-commerce operations. The ideal candidate will communicate confidently in English, work well in a fast-paced environment, and take ownership of customer queries and outstanding tasks.

Key Responsibilities
Customer Support
• Respond promptly and professionally to customer queries across Amazon, eBay and other marketplace channels.
• Handle queries relating to products, orders, deliveries, cancellations, returns and refunds.
• Ensure customer messages and outstanding queries are followed up and not left unattended.
• Take ownership of customer issues through to resolution or appropriate escalation.
• Handle basic technical and product-related queries relating to PCs, computer components and peripherals. Amazon & eBay Marketplace Operations
• Support day-to-day Amazon and eBay marketplace operations.
• Add, update and maintain product listings through Amazon Seller Central, eBay and relevant platforms.
• Monitor orders, cancellations, returns, refunds and pending requests.
• Track items due to be returned and follow up on outstanding actions.
• Monitor marketplace accounts and flag any issues requiring attention.
• Coordinate with internal teams to resolve order, return and account-related issues. Administration
• Maintain accurate trackers, records and documentation relating to orders, returns and customer queries.




• Update Excel/Google Sheets and other internal systems.
• Prioritise urgent customer and marketplace issues while keeping routine administration on track.
• Follow established processes and ensure outstanding tasks are completed on time. Skills & Qualifications
• Strong written and spoken English communication skills.
• Customer-focused with a strong sense of ownership and accountability.
• Ability to prioritise and manage multiple tasks effectively, particularly during busy periods.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and know when to escalate issues.
• Basic and up-to-date knowledge of PC hardware, including processors, motherboards, RAM, GPUs, storage and peripherals.
• Good working knowledge of Microsoft Office, Excel or Google Sheets.
• Robust organisational and time-management skills.
• Bachelor’s degree in any relevant discipline. Experience
• Minimum 2 years of relevant experience in e-commerce, marketplace operations, customer service, technical support, online retail, or a similar role.
• Hands-on experience with Amazon Seller Central, eBay, or other e-commerce marketplace platforms is preferred.
• Experience handling customer queries, orders, returns, refunds and marketplace administration.
• Experience working with UK customers or within a UK-based business would be an advantage. Work Schedule & Benefits
• Employment Type: Full-Time
•

Location:
Mumbai – In-Office
• Shift: UK Business Hours / UK Shift
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Salary:
Competitive, based on experience and suitability
• Bonus: Yearly performance-based bonus

📌 E-Commerce Customer Support (Mumbai)
🏢 Uskim Enterprise
📍 Mumbai