Company Description Kanchana Hyundai is committed to delivering 100% customer satisfaction during and after every vehicle sale. The dealership offers a convenient location, making it easy for customers to access sales and service support. Its service department is staffed with factory-trained technicians who provide reliable, brand-specific expertise. The state-of-the-art facility is designed to meet diverse customer needs efficiently and professionally. Role Description The Service Advisor is a full-time, on-site role based in Mangaluru. The Service Advisor will welcome customers, understand their service and repair needs, and accurately document concerns and requests. This role includes scheduling service appointments, coordinating with technicians, preparing estimates, and explaining recommended work and associated costs in clear, accessible language. The Service Advisor will track job progress, keep customers informed, ensure timely delivery of serviced vehicles, and follow up to confirm satisfaction. The position also involves maintaining service records, supporting aftersales initiatives, and upholding Kanchana Hyundai’s standards for safety, quality, and customer care. Qualifications




• Ability to deliver high levels of Customer Satisfaction through consistent, reliable service interactions.
• Robust Customer-focused Service and Customer Service skills, with a professional and respectful approach to all customers.
• Effective Communication skills, including clear verbal and written communication in English and local languages as needed.
• Understanding of Aftersales processes, including service follow-ups, warranty support, and maintenance programs.
• Prior experience in automotive service advising or retail customer-facing roles is preferred.
• Basic technical understanding of automobiles to explain service needs and recommendations accurately.
• Good organizational and time management skills, with the ability to handle multiple service requests efficiently.
• Comfort using computer-based dealer management or service scheduling systems; general proficiency with MS Office tools.
• Minimum of a high school diploma; a certificate or diploma in automotive, business, or a related field is an advantage.

📌 Service Advisor (Mangalore)
🏢 Kanchana Hyundai
📍 Mangalore