Overview The Help Desk Admin serves as the senior technical authority within Nexplay Secure's Managed Services division.

KEY RESPONSIBILITIES
• Monitor and Maintain Systems: Oversee servers, networks, and systems to ensure uptime and optimal performance.
• Design and Implement Infrastructure: Collaborate with IT teams to execute infrastructure projects aligned with hospitality industry needs.
• Troubleshoot and Resolve Issues: Act as a senior escalation point for complex technical problems affecting hotel operations.
• Improve Systems Continuously: Analyze system trends and implement proactive enhancements based on best practices.
• Ensure Security Compliance: Maintain secure systems through regular audits, vulnerability remediation, and coordination with third-party SOC providers.
• Manage Vendor Relationships: Oversee offshore vendors to ensure timely patch management and cost-effective service delivery.
• Document Infrastructure: Maintain accurate and up-to-date records of configurations, system designs, and changes.
• Plan for Capacity: Track system performance and forecast future infrastructure needs.
• Collaborate Across Teams: Work closely with cross-functional teams to ensure system compatibility and policy alignment.




• Train and Support Staff: Provide training and guidance on IT policies, tools, and best practices. QUALIFICATIONS
• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 7 years’ experience in IT infrastructure management, ideally within the hospitality sector.
• Advanced knowledge and hands-on experience with:
• Windows Server administration
• Group Policy configuration
• Multi-factor authentication and user administration
• VMWare administration and resource optimization
• Automated patch management systems
• Server and workstation vulnerability remediation
• Switch/router configuration and management
• PowerShell or similar scripting tools
• Familiarity with cloud platforms (AWS, MS Azure).
• Proficiency with RMM and patch management platforms such as ConnectWise (preferred), SolarWinds, or ManageEngine.
• Familiarity with hospitality-specific systems is a plus.
• Solid troubleshooting, communication, and documentation skills.
• Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Cisco CCNA are considered assets.

📌 Help Desk Administrator (Ahmedabad)
🏢 NEXPLAY SECURE
📍 Ahmedabad