Customer Support Executive (Visakhapatnam)

Customer Support Executive (Visakhapatnam)

03 Nov
|
VenX IT
|
Visakhapatnam

03 Nov

VenX IT

Visakhapatnam

Role & responsibilities
- Lead Generation
- Identify and prospect potential customers through calls, emails, referrals, networking, and market research.
- Build and maintain a healthy sales pipeline.
- Customer Meetings and Presentations
- Schedule and conduct meetings with prospects.
- Present products, solutions, and value propositions effectively.
- Sales Target Achievement
- Meet or exceed monthly, quarterly, and annual sales targets.
- Drive revenue growth and market penetration.
- Relationship Management
- Build robust relationships with customers and key decision-makers.
- Ensure customer satisfaction and long-term business retention.
- Proposal and Negotiation
- Prepare proposals, quotations, and commercial offers.
- Negotiate pricing and contract terms to close deals.
- Account Management
- Manage existing customer accounts and identify upselling and cross-selling opportunities.
- Ensure timely renewals and contract extensions.
- CRM Management
- Maintain accurate records of customer interactions,



opportunities, and sales activities in CRM systems.
- Update sales forecasts and pipeline reports regularly.
- Market Intelligence
- Monitor competitor activities, industry trends, and customer requirements.
- Share market insights with management.
- Coordination with Internal Teams
- Work closely with pre-sales, delivery, customer success, finance, and support teams to ensure smooth execution.
- Reporting
- Prepare daily, weekly, and monthly sales reports.
- Track key performance indicators (KPIs) and business outcomes. Preferred candidate profile Responsible for generating new business opportunities, managing client relationships, achieving sales targets, conducting product presentations, preparing proposals, negotiating contracts, and ensuring high customer satisfaction while maintaining accurate CRM records and market intelligence.

📌 Customer Support Executive (Visakhapatnam)
🏢 VenX IT
📍 Visakhapatnam

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