Location:
Kalyani Nagar, Pune Shift Time: 9 AM
- 6 PM & 12 PM
- 9 PM (Rotational basis). Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday. Essential

Requirements:
1) Candidate should be Fluent in English (Mandatory). 2) Candidate should be comfortable to work in Cats & Dogs Workplace (Mandatory). 3) Candidate should be comfortable to work in Rotational Shifts (9 AM
- 6 PM & 12 PM
- 9 PM)

Key Responsibilities
1. Front Desk Operations:- Greeting clients and pets warmly upon arrival.
- Managing check-in and check-out process efficiently.
- Handling phone calls, WhatsApp, emails, and online inquiries.
- Scheduling , rescheduling, and confirming appointments.
- Maintaining a clean, organized, and welcoming reception area. 2. Client Service & Communication:- Providing clear information on services, packages, pricing, and procedures.
- Assisting clients with registration, forms, consent documents, and feedback.
- Addressing client concerns professionally and escalate to the manager as and when required.
- Coordinating with pet parents for follow-up visits, vaccinations, and reminders. 3. Billing & Cash Handling:- Generating invoices and handle billing accurately.
- Managing cash, card, UPI, and online payments.




- Maintain daily cash reports and reconcile payments at day-end.
- Ensure all services are billed correctly. 4. Coordination & Support- Coordinating with veterinarians, technicians, and support staff regarding client flow.
- Ensuring timely movement of patients to consultation rooms.
- Updating and maintain client and patient records in the system.
- Assisting in inventory updates, when required. 5. Compliance & Protocols- Following clinic SOPs for hygiene, safety, and client handling.
- Ensuring confidentiality of client and patient information.
- Reporting any operational issues to the Clinic Manager. Skills & Competencies:- Very Good communication skills (English, Hindi, Marathi) .
- Strong customer service orientation.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency (MS Office, CRM/EMR systems).
- Positive attitude and team player mindset. Qualifications &

Experience:

- Graduate (Preferred).
- 5+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred). Contact - +918097451366 E-mail: [email protected]

📌 Receptionist (Kalyani Nagar, Pune)
🏢 Crown Veterinary Services
📍 Pune