Company Description Maxtech Healthcare Private Limited is a leading supplier of healthcare equipment and homecare services, with a strong presence in Mumbai, Thane, Navi Mumbai, and Gujarat. The organization is driven by a team of dedicated professionals focused on delivering reliable, affordable solutions that meet customer needs promptly. Over the past 20 years, Maxtech Healthcare has built enduring relationships with doctors and clients who value its high-quality medical equipment, responsive service, and professional approach. The company is a channel partner for well-known brands such as Philips, Resmed, Devilbiss, MedTech Healthcare, and Medilife Health Sciences, providing durable, lightweight, and high-performance equipment for critical care, respiratory care, bedside patient care, and home-based ICU setups. Maxtech Healthcare aims to be a people-centric, credible, and one-stop home healthcare solutions provider across India. Role Description The Caller role is a full-time, in office position based in Mumbai. The Caller will handle outbound and inbound calls to patients, caregivers, and healthcare partners to provide information about products, services, and homecare solutions. Daily tasks include explaining product features, confirming orders, coordinating service requests, and updating call records in internal systems with accuracy. The role also involves following up on inquiries, addressing basic customer concerns,



and escalating complex issues to the appropriate team members. The Caller will work closely with sales, service, and technical teams to ensure timely communication and a positive experience for all clients. Qualifications Well experienced Tele Caller (5-10 yrs) with age from 30-40 years
- Strong communication and interpersonal skills, with the ability to speak clearly and empathetically with patients, caregivers, and healthcare professionals.
- Customer service skills, including active listening, problem-solving, and the ability to manage high call volumes professionally.
- Basic computer proficiency, including data entry, use of CRM or call management systems, and handling email and digital records.
- Organizational and time-management skills to prioritize calls, follow-ups, and documentation efficiently.
- Ability to work in office in Mumbai and collaborate effectively with cross-functional teams.
- Prior experience in a calling, telemarketing, customer support, or healthcare coordination role is an advantage.
- Knowledge of healthcare or medical equipment sector is beneficial, with willingness to learn product details and service processes.
- Comfort communicating in English and local languages commonly used in Mumbai; additional language skills are a plus.
- Minimum educational qualification: Higher Secondary (12th) or equivalent; a diploma or degree in any field is an added advantage.

📌 Caller (Mumbai)
🏢 Maxtech Healthcare
📍 Mumbai