Company Description MK GROUP JOBS & PLACEMENT, an integral unit of MK GROUP OF COMPANY, is a leading HR recruitment, manpower outsourcing, staffing, and payrolling organization serving multiple MNC clients across BFSI, manufacturing, education, aviation training and placement, IT, telecom, and civil infrastructure services. The company partners with more than 35 top colleges and universities nationwide to provide training and placement opportunities. It offers a robust framework for professional and soft skills training, hardware networking, FTTx & FTTH, CISCO routing and switching, OFC splicing, OTDR, and various IT software training and certification programs with strong placement support. As part of MK GROUP OF COMPANY, it contributes to a diverse portfolio spanning education, career services, aviation training, recruitment, IT services, civil engineering and infrastructure development, digital marketing, e-commerce, and retail across global markets. Role Description The Customer Relationship Management Specialist is a full-time on-site role based in Noida Secto-63. This role focuses on managing and optimizing Health Care customer relationships, ensuring timely resolution of In-Bound Voice Process client queries, and maintaining accurate CRM records. The specialist will monitor customer interactions, analyze data to identify trends and opportunities, and collaborate with sales and project teams to support client acquisition, retention, and satisfaction. Daily responsibilities include updating and segmenting customer databases, generating CRM reports and dashboards,



coordinating follow-ups and campaigns, and supporting process improvements to enhance customer experience. The role also involves close coordination with internal stakeholders to align CRM activities with business goals and compliance standards. Qualifications
- Any UG/Graduate Robust Customer Relationship Management (CRM) skills, including hands-on experience with CRM platforms and maintaining clean, accurate customer data.
- Excellent Communication skills, with the ability to interact clearly and professionally with clients and internal teams in spoken and written formats.
- Sales and client engagement abilities, with experience supporting lead management, upselling, cross-selling, or customer retention initiatives.
- Analytical Skills for interpreting CRM data, preparing performance reports, and identifying patterns to improve customer experience and business outcomes.
- Project Management capabilities to coordinate CRM-related initiatives, track timelines, and collaborate across functions to deliver agreed outcomes.
- Proficiency in MS Office (especially Excel and PowerPoint) and comfort working with databases and dashboards; familiarity with CRM tools such as Salesforce, HubSpot, or equivalent is an advantage.
- Bachelor’s degree in business, marketing, IT, or a related field; relevant certifications in CRM, sales, or data analytics are beneficial.
- Ability to work on-site in Noida, manage multiple priorities, and maintain a customer-centric, detail-oriented approach. Salary & Perks: upto 3LPA + Huge Incentive .

📌 Customer Relationship Management Specialist (Noida)
🏢 MK Group Jobs
📍 Noida