Key Responsibilities
*Center Operations: Ensure smooth day-to-day functioning of the center, including workspace readiness, housekeeping, maintenance, security, internet connectivity, and adherence to operational standards.
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- *Cost Optimization: Manage center operating expenses within approved budgets, identify cost-saving opportunities,optimize vendor and manpower utilization, and ensure efficient use of utilities and resources without compromising service quality.
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- *Revenue Growth: Drive revenue through effective space utilization, meeting room bookings, events, additional services, and upselling opportunities in coordination with Sales and Business Development teams.
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- *Collections Management: Ensure timely collections by monitoring outstanding dues, following up with customers, resolving billing discrepancies in coordination with Finance, and escalating overdue accounts.
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- *Customer Retention: Build robust customer relationships, proactively address concerns, identify churn risks, support renewals, and drive customer satisfaction through timely resolution of complaints.
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- *Vendor & Stakeholder Management: Manage service partners and coordinate with Sales, Finance,



IT, Procurement, and other internal teams to ensure seamless center operations.
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- *Compliance & Reporting: Ensure adherence to company policies, safety standards, and applicable statutory requirements. Maintain accurate operational records and submit timely reports on expenses, revenue, collections, and customer feedback.
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- *Business Ownership: Monitor center performance, identify improvement opportunities, take corrective actions, and remain accountable for achieving business and operational objectives.
* Desired Profile
- *Bachelor's degree in Business Administration, Hospitality, Operations, or a related field.
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- *Relevant experience in co-working, hospitality, facilities management, or customer-facing operations.
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- *Strong understanding of cost control, revenue generation, collections, and customer relationship management.
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- *Excellent communication, problem-solving, vendor management, and stakeholder coordination skills.
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- *Proficiency in MS Excel, MIS reporting, and operational dashboards*

📌 Center Manager, Facility Manager (Gurugram)
🏢 OYO
📍 Gurugram