Job description
We are seeking dynamic, customer-oriented individuals to join our team as Process Associates for our night-shift voice operations. In this role, you will manage both inbound and outbound customer communications, ensuring a high standard of service and support. Role & Responsibilities
- Customer Support: Handle inbound and outbound calls professionally to resolve customer inquiries and provide exceptional service.
- Workflow Compliance: Adhere strictly to approved workflows and organizational guidelines when responding to customer queries.
- Collaboration: Work effectively with team members and cross-functional teams to meet performance targets and maintain service quality. Relationship Building: Maintain a friendly, empathetic, and professional behaviour to build positive relationships with customers. Candidate Profile & Skills Required:
- Prior experience in a call center environment is highly ideal. However, candidates with experience in any industry, as well as motivated freshers, are welcome to apply.
- Communication:
Excellent verbal communication skills in English (clear and accurate) are mandatory. Language Proficiency:
- High proficiency in English and multiple regional languages, specifically Hindi, Telugu, and Malayalam, will be highly preferred. Geographic Requirement:
- This position is strictly open to candidates currently residing in or native to Tirunelveli, Tamil Nadu. Position Details & Compensation
- Employment Type: Full-Time, Permanent
- Job
Location:
Tirunelveli (Work From Office)
- Shift Timings: Night Shift: 20:30 Hrs to 06:30 Hrs
- Remuneration: depending on experience and interview performance Benefits & Perks
- Attractive performance-based incentives
- Additional allowances
How to Apply
If
your profile
aligns with these requirements and you are interested in pursuing this prospect, please share your updated CV along with your current contact number for further review at *
[email protected]*
📌 Process Associate-Voice Process/Non Voice( US shift (Tirunelveli)
🏢 Thanas Tech
📍 Tirunelveli