Role & Responsibilities
- Manage product listings across online sales platforms, ensuring accurate product descriptions, pricing, images and inventory details.
- Handle incoming customer enquiries through WhatsApp and other digital communication channels.
- Respond to customer queries, share product catalogues and provide relevant product information.
- Connect with potential customers and follow up with leads to generate sales and drive conversions.
- Understand product availability, stock movement and inventory levels to ensure smooth order processing.
- Coordinate with the internal sales and inventory teams for order updates and stock-related queries.
- Maintain customer records, track enquiries and regularly follow up on pending leads.
- Assist in managing day-to-day online sales operations and improving the overall customer experience. Preferred Candidate Profile
- Graduate in any discipline.
- 02 years of experience in online sales,
e-commerce or customer handling. Freshers with the right attitude can also apply.
- Good verbal and written communication skills.
- Comfortable handling WhatsApp enquiries and communicating with customers.
- Basic understanding of MS Excel, Google Sheets and online platforms.
- Ability to understand products, manage multiple enquiries and convert potential leads into customers.
- Organised, proactive and detail-oriented, with a strong interest in sales and e-commerce. Perks and Benefits
- Opportunity to work in a growing fashion and e-commerce business.
- Hands-on exposure to online sales, product management and e-commerce operations.
- Learning and growth opportunities.
- Friendly and cooperative work environment.