Key Responsibilities:

- Translate account level targets into daily weekly and monthly team plans capacity requirements and queue priorities
- Allocate work balance volumes manage rosters and ensure coverage for critical activities and business continuity
- Review dashboards for volume productivity quality ageing exceptions queries and payment readiness act on adverse trends
- Own first level operational escalations and ensure timely communication action logs and closure evidence
- Conduct performance coaching one to ones skill assessments role readiness succession and cross training plans
- Ensure adherence to SOPs approval matrices segregation of duties payment controls and maker checker requirements




- Lead root cause analysis and corrective preventive actions for errors missed SLAs duplicate payments and audit findings
- Validate team reporting and provide concise performance narratives for operations governance
- Partner with quality training transformation and technology teams to improve standardisation and automation adoption
- Support recruitment interviews onboarding probation reviews and employee engagement activities
- Maintain risk issue action dependency and training trackers for the assigned scope
- Act as deputy to the operations manager for governance client calls and peak period delivery

📌 Assistant Manager (Pune)
🏢 Infosys
📍 Pune