JOB Description position: Dispatch Incharge
Department: Dispatch & Logistics
Reporting To: Operations Head / Management
Job Location: Delhi

1. JOB OBJECTIVE

To independently manage and control the complete dispatch operations of the company, ensuring that all confirmed orders are processed accurately, packed properly and dispatched within the committed timelines. The role requires effective coordination with Sales, Store, Accounts and Production departments to ensure smooth dispatch operations and customer satisfaction.

2. KEY JOB RESPONSIBILITIES

A. Dispatch Planning & Order Management

- Prepare and execute daily dispatch plans based on confirmed orders and management priorities.
- Review pending orders and ensure timely execution as per committed dispatch dates.
- Maintain proper order-wise dispatch schedules and track their progress.
- Give priority to urgent orders and coordinate for their timely completion.
- Monitor pending orders and take proactive follow-up to avoid unnecessary dispatch delays.

B. Order Verification & Material Accuracy

- Verify every order before dispatch, including product model, size, finish and quantity.
- Ensure that the material picked matches the approved customer order.
- Physically verify the quantity and condition of goods before packing.
- Ensure that wrong, incomplete or unapproved materials are not dispatched.
- Immediately report any shortage, mismatch or quality-related issue to the concerned department.

C. Packing & Quality Control

- Ensure proper packing of all products according to company packaging standards.
- Check product identification, labelling and packing quantities.
- Ensure that products are protected against damage during transportation.
- Maintain proper packing discipline and minimize packing errors and material wastage.
- Ensure final verification before handing over material for dispatch.

D. Dispatch Execution & Logistics Management

- Arrange daily dispatches through transporters, courier services and other logistics partners.
- Coordinate vehicle and transporter availability as per dispatch requirements.




- Ensure timely handover of goods to the concerned transporter.
- Maintain transporter details, LR numbers, courier tracking numbers and dispatch dates.
- Follow up on delayed shipments and take necessary action in coordination with management.
- Ensure proper handling and loading of goods to prevent transit damage.

E. Documentation & System Management

- Ensure proper coordination for preparation of invoices, delivery challans and e-way bills wherever applicable.
- Maintain accurate dispatch records in Tally Prime, Excel and other company records.
- Ensure every dispatched order is properly recorded in the system.
- Maintain order-wise records of complete, partial and pending dispatches.
- Ensure dispatch documentation is completed and available for future reference.

F. Interdepartmental Coordination

- Coordinate regularly with Sales, Store, Accounts and Production departments.
- Follow up with the Store department for material availability against confirmed orders.
- Coordinate with Accounts for timely billing and dispatch documentation.
- Communicate material shortages and production-related delays to the concerned teams.
- Share dispatch updates and pending order status with the relevant departments.

G. Reporting & Operational Control

- Prepare and submit daily dispatch reports to management.
- Maintain a daily pending dispatch report with clear reasons for delays.
- Highlight urgent orders, delayed orders and material shortages.
- Monitor dispatch performance against committed timelines.
- Identify recurring dispatch problems and suggest improvements.
- Ensure proper control and accountability of all goods handed over for dispatch.

3. DAILY REPORTING REQUIREMENTS





The Dispatch Incharge must maintain and share the following reports:

- Daily Dispatch Report.
- Pending Order & Dispatch Report.
- Urgent Order Status.
- Partial Dispatch & Balance Material Report.
- Transporter and Courier Details.
- Dispatch Delay Report with reasons.
- Order-wise Dispatch Completion Status.

4. KEY PERFORMANCE INDICATORS (KPIs)

Performance will be evaluated on the following parameters:

- On-time dispatch performance.
- Accuracy of order-wise material and quantity.
- Reduction in wrong and incomplete dispatches.
- Timely execution of pending and urgent orders.
- Accuracy of dispatch entries and documentation.
- Proper packing and reduction in transit damage.
- Effective coordination with internal departments and transporters.
- Timely and accurate reporting to management.

5. QUALIFICATION & EXPERIENCE

- Graduate with relevant experience.
- 3–5 years of experience in dispatch, logistics or order execution, preferably in a manufacturing company.
- Working knowledge of Tally Prime and MS Excel.
- Knowledge of GST invoices, delivery challans, e-way bills and transporter documentation.
- Positive communication, coordination and follow-up skills.
- Strong planning, time management and problem-solving abilities.

6. OVERALL RESPONSIBILITY & ACCOUNTABILITY

The Dispatch Incharge shall be fully responsible for the smooth functioning of daily dispatch operations, from order verification and material coordination to packing, documentation and final handover to the transporter.

Every confirmed order must be monitored until dispatch completion. Any shortage, mismatch, delay or operational issue must be immediately communicated to management with proper reasons and follow-up action.

The objective is to ensure 100% dispatch accuracy, timely order execution, proper documentation and complete accountability for every dispatch.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Store Incharge (Delhi)
🏢 De-or metals industries
📍 Delhi