Role : Store CRM

Industry : Fashion/Apparel/Lifestyle/Retail

Salary : Upto 50k

Location : Chhatarpur, Delhi

Job Description :

1. Handle all online customer queries across Instagram, Facebook, website, WhatsApp, and paid advertisements.

2. Communicate professionally with clients regarding designer outfits, fabrics, embroidery, customisation, pricing, sizing, and delivery timelines.

3. Convert incoming enquiries into confirmed sales through effective communication, regular follow-ups, and solid product knowledge.

4. Respond to customer queries according to the working hours of the country where the advertisements are being targeted, including international clients.

5. Actively follow up with prospective clients to ensure no sales lead is missed and maximise order conversions.

6. Identify and approach new buyers, multi-designer stores (MDS), boutiques, and other relevant retail partners to expand the presence of Miku Kumar and Gazab.

7. Take responsibility for getting our brands placed with new multi-designer stores and buyers to generate additional business and increase overall sales.

8. Build and maintain relationships with buyers, store owners, and decision-makers, and follow through on opportunities until brand placement and business are secured.

9. Maintain effective communication with existing multi-designer stores regarding collections, orders, product availability, sales, and stock requirements.

10. Coordinate with the social media and digital marketing teams to maximise sales from Instagram, Facebook, paid advertisements, and other marketing channels.

11.



Ensure all leads generated through social media campaigns and advertisements are handled promptly, followed up on, and converted into sales wherever possible.

12. Share customer feedback, common queries, sales trends, and lead-conversion insights with the marketing team to improve campaign performance and generate higher sales.

13. Enter all confirmed orders accurately into the company’s software and coordinate with the production team to ensure timely execution and delivery.

14. Track pending orders, production timelines, dispatches, and delivery commitments, ensuring clients receive timely updates.

15. Manage Shopify backend operations, including uploading products and collections and maintaining accurate product descriptions, images, prices, and other details.

16. Maintain and update Excel sheets for multi-designer stores, including relevant product, order, and sales information.

17. Conduct regular website audits for both our company website and multi-designer store websites to ensure collections and product listings are accurate, complete, and up to date.

18. Maintain records of prospective buyers, follow-ups, new store placements, leads, and sales generated through different channels.

19. Overall responsibility: Contribute actively to increasing the company’s sales by developing new business, expanding our presence with buyers and multi-designer stores, converting online enquiries, and coordinating closely with the marketing team.

Interested can share CV on [email protected] OR (phone hidden)

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Store CRM (Delhi)
🏢 VHR Consulting
📍 Delhi