Job Summary

Core Skillset Requirements for All Options:

-
GCP Knowledge: In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
- Cloud Concepts: Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud environment.
- ITIL: Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
- Production Support (L2 Perspective): Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.
- Communication Skills: Excellent written and verbal communication for internal and external stakeholders.

Key Responsibilities

Core Skillset Requirements for All Options:

-
GCP Knowledge: In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
- Cloud Concepts: Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud workplace.
- ITIL: Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
- Production Support (L2 Perspective): Experience in troubleshooting complex issues, analysing logs,



identifying root causes, implementing workarounds, and escalating appropriately.
- Communication Skills: Excellent written and verbal communication for internal and external stakeholders.

Skill Requirements

Core Skillset Requirements for All Options:

-
GCP Knowledge: In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
- Cloud Concepts: Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud environment.
- ITIL: Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
- Production Support (L2 Perspective): Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.
- Communication Skills: Excellent written and verbal communication for internal and external stakeholders.

Must Have Skill

Information Technology Operations,Product Support (L1-L2-L3)

Good to Have Skill

Cloud Computing,Cloud SQL,Cloud technologies,Production Support

Other Requirements

1. Itil Foundation Certification Is Recommended But Not Mandatory.
2. Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role.

📌 Senior Support Engineer - IT Operations (India)
🏢 HCLTech
📍 India