Team: Service Support

Location: River HQ, Bengaluru

Key Responsibilities

- Oversee warranty claim operations end to end through parts in warding, component inspection and thorough documentation

- Investigate warranty discrepancies to identify root causes and execute corrective measures promptly

- Compile failure analysis reports and warranty trend insights to support strategic decisions

- Optimise claims workflows and digital tracking systems continuously to boost operational efficiency

- Deliver targeted training sessions to dealership and workshop personnel to ensure strict warranty policy adherence

- Coordinate between authorised service centres, internal departments and engineering teams to streamline claim approvals

- Audit parts consumption and maintain precise scrap and replacement logs in accordance with regulatory standards





- Assess disputed claims impartially to resolve technical conflicts and minimise financial leakage

- Track warranty costs and key performance indicators continuously to identify emerging component failure patterns

Ideal Candidate

- BTech or Diploma in Mechanical, Electrical or Automobile Engineering

- 1 - 3 years of warranty management experience within the automotive or electric vehicle sector

- Possesses hands-on proficiency in parts inspection, discrepancy resolution and inventory auditing

- Demonstrates robust analytical competence in evaluating warranty metrics and compiling diagnostic reports

- Exhibits proficient communication skills alongside sound working knowledge of warranty claim software and office productivity tools

Apply for this job

📌 Senior Associate - Service (Warranty) (Bengaluru)
🏢 River Mobility
📍 Bengaluru