Key Responsibilities

- SOP Development: Create, document and regularly update SOPs, checklists and training manuals for store operations, kitchen, dough making, hygiene and customer service.
- Compliance & Audits: Conduct food safety (FSSAI), hygiene and process audits at stores and the commissary, identify gaps and follow up on corrective actions.
- Franchise & Store Coordination: Coordinate daily with franchise partners and store teams, resolve operational issues and ensure SOP implementation.
- Training Support: Prepare training material and support onboarding of new staff and store teams.
- Reporting & MIS: Track and report daily/weekly operational metrics, checklists and performance data, and share insights with the Founder.
- Vendor & Supply Coordination: Coordinate between vendors, the commissary and stores to ensure smooth supply and consistent quality.




- Other Tasks: Handle any other responsibilities assigned by management.

Requirements

- Graduate in any stream (Hotel Management or Business background is a plus)
- 1 to 3 years of experience in operations, QSR, retail or F&B; (solid freshers may also apply)
- Excellent written and verbal communication in Gujarati, Hindi and English
- Proficiency in MS Excel / Google Sheets and Docs
- Structured thinking, strong documentation habits and an ownership mindset
- Willingness to travel to stores and the commissary

Pay: From ₹15,000.00 per month

Benefits:

- Flexible schedule

Application Question(s):

- Current Salary

Work Location: In person

📌 Operations Executive (Surat)
🏢 Whitzza
📍 Surat