1. Job Title: Tour Coordinator / Tour Manager

Department: Tour OperationsCompany: Book My Trip India (A Division of GP Great India Leisure & Hotels Pvt. Ltd.)Reporting To: Operations Manager / Managing DirectorLocation: Delhi NCR / Field Operations / Pan IndiaEmployment Type: Full-Time

2. Job Purpose

To plan, coordinate, manage, and execute domestic and international tour programmes efficiently, ensuring smooth travel arrangements, customer satisfaction, coordination with suppliers, and successful tour operations from arrival to departure.

3. Key Responsibilities

A. Tour Planning & Coordination

- Prepare tour itineraries, travel schedules, and day-to-day operational plans.
- Coordinate hotel bookings, transportation, sightseeing, guides, and other travel services.
- Ensure all travel arrangements are confirmed before the guest's arrival.
- Coordinate with hotels, transport companies, local agents, and destination partners.
- Maintain accurate tour files, vouchers, booking confirmations, and operational documents.

B. Guest Handling & Tour Management

- Manage guests during tours and ensure a smooth travel experience.
- Welcome guests at airports, railway stations, hotels, and other designated locations.
- Assist guests with check-in, transfers, sightseeing, and departure arrangements.
- Handle guest queries, complaints, emergencies, and last-minute changes.
- Maintain professional communication and deliver quality customer service.

C. Supplier & Vendor Coordination

- Coordinate with hotels, restaurants, transporters, tour guides, and local suppliers.
- Follow up on booking confirmations, payments, and service arrangements.
- Negotiate and maintain good relationships with suppliers.




- Ensure services are delivered as per the confirmed itinerary and agreed standards.

D. Operations & Reporting

- Monitor daily tour operations and ensure timely execution.
- Share daily tour updates with the operations department.
- Verify hotel vouchers, transport details, guest lists, and service confirmations.
- Report operational issues and suggest corrective actions.
- Prepare tour completion reports and collect guest feedback.

E. Sales & Internal Coordination

- Coordinate with the sales and reservation teams.
- Understand client requirements and communicate operational feasibility.
- Assist in preparing quotations and customized tour programmes.
- Ensure proper handover from the sales team to the operations team.

4. Required Skills & Qualifications

- Graduate in Tourism, Hospitality, Travel Management, or a related field.
- 2–5 years of experience in travel agency, tour operations, or DMC.
- Good knowledge of Indian tourist destinations and travel routes.
- Excellent communication and coordination skills.
- Robust problem-solving and time-management abilities.
- Knowledge of MS Office, Excel, email, and travel booking systems.
- Ability to work under pressure and manage multiple tours simultaneously.
- Good command of English and Hindi. Additional foreign languages will be an advantage.

5. Key Performance Indicators (KPIs)

- Smooth execution of assigned tours.
- Guest satisfaction and positive feedback.
- Timely hotel, transport, and sightseeing confirmations.
- Minimum operational errors and service complaints.
- Effective vendor coordination and cost control.
- Timely submission of tour reports and documents.
- Quick resolution of guest issues and emergencies.

Pay: ₹18,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Tour Coordinator (Green Park)
🏢 Book My Trip India
📍 Green Park