Position: Junior Process Associate / Senior Process Associate
Process: International Voice Process (US Voice Process)
Work Location: Coimbatore / Bangalore
Shift: US Night Shift
Experience: Freshers or candidates with a minimum of 1 year of experience in US Voice Process
Job Summary
We are looking for enthusiastic and customer-oriented candidates to join our International Voice Process team. The ideal candidates should possess excellent English communication skills, a customer-focused mindset and the ability to handle inbound and outbound customer interactions efficiently.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Understand customer queries, requirements and concerns, and provide appropriate solutions.
- Resolve customer issues efficiently while ensuring customer satisfaction.
- Promote relevant products and services through cross-selling and up-selling.
- Maintain accurate customer interaction records and update information in CRM systems.
- Ensure professional communication and adherence to process guidelines.
- Deliver a positive customer experience through effective problem-solving and service support.
Eligibility Criteria
- Freshers or candidates with a minimum of 1 year of experience in US Voice Process.
- Excellent verbal and written English communication skills.
- Strong interpersonal and customer-handling skills.
- Customer-focused and service-oriented approach.
- Valuable listening, problem-solving and convincing skills.
- Willingness to work in US Night Shifts.
Walk-in Interview Details
Date: 14 November 2026 (Saturday)
Time: 9:00 AM to 2:00 PM
Venue:
iCADD SOLUTIONS
Thamman Building, Stanes School Road,
Bedford, Coonoor, The Nilgiris – 643101.
Contact Details
+91-XXXXXXXXXX
Job Location: Coimbatore / Bangalore
Interested candidates can attend the walk-in interview during the scheduled timings.
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
📌 International Voice Process (Junior Process Associate / Senior Process Associate) (Coimbatore)
🏢 QuantumPulse Technologies
📍 Coimbatore
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