1. Core ResponsibilitiesFor Sales Support

- Lead Generation & Profiling: Call potential buyers from database logs to introduce new car/bike models, active dealership schemes, and seasonal festival offers.
- Appointment Scheduling: Pitch vehicle features and convince interested prospects to visit the showroom or book test drives.
- Financial Product Pitching: Inform customers about car loans, financing eligibility, documentation, and exchange bonus deals.
- Data Management: Keep detailed logs of consumer inquiries, feedback, and interest levels within the company's Customer Relationship Management (CRM) software.

For Service & After-Sales Support

- Service Reminders: Place outbound calls to existing car owners reminding them that their scheduled periodic maintenance service (PMS) is due.
- Insurance Renewal: Follow up with vehicle owners whose motor insurance policies are expiring to pitch internal dealership insurance renewal options.
- Post-Service Feedback: Call customers post-delivery or post-repair to collect satisfaction scores (CSAT) and report grievances to the service manager.

2. Breakdown of Roles vs. Department FunctionsDepartment focusKey Operational TaskTarget Metrics (KPIs)Recent Vehicle SalesOutbound cold calling, lead qualification,



and following up on digital ads.Number of test drives booked & walked-in conversions.Service WorkshopsInbound query handling, scheduling service bays, and alignment tracking.Service booking ratio & overall service center customer turnout.Finance & InsurancePromoting tie-up banks, collecting documentation details, and tracking insurance lapse dates.Premium renewals collected & loan disbursements initiated.3. Key Skills Required

- Product Knowledge: Basic understanding of the dealership’s vehicle variants, key engine specifications, pricing structures, and competitive features.
- Persuasive Communication: Fluent local and regional language skills paired with structural phone etiquette to seamlessly bypass customer objections.
- Resilience: The ability to stay positive and maintain standard script pitches despite facing high rejection rates.
- Technical Literacy: Comfort working with basic computer tools, MS Office, automated dialers, and dealership lead management CRM platforms.

Pay: ₹15,500.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Kottayam)
🏢 AVG MOTORS
📍 Kottayam