ROLES AND RESPONSIBILITY

Minimum 2 years of experience in a UK voice process or UK customer service role.Excellent verbal communication skills in English, with a solid command of UK English.Good UK accent comprehension and the ability to communicate naturally with UK customers.Strong listening, interpersonal, and problem-solving skills.Ability to handle customer complaints and challenging conversations professionally.Basic computer skills and experience using CRM or customer support tools.Customer-focused attitude with a professional and positive approach.Willingness to work in UK business hours or rotational shifts as required.

CANDIDATE PROFILE

- Previous experience in an international BPO or contact centre
- Familiarity with UK customer service standards and telephone etiquette.
- Experience meeting call centre KPIs, including quality scores, customer satisfaction, and average handling time.

Pay: ₹10,000.00 - ₹40,000.00 per month

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Process Executive (Coimbatore)
🏢 Velan Info Services India
📍 Coimbatore