Team: Management

Reporting To: Senior Operations Manager – FMS

Job Purpose:

To manage regional FMS operations, ensure quality service delivery and client satisfaction, and achieve revenue and profitability targets.

Key Responsibilities:

- Manage FMS operations, including technical maintenance, manpower hiring, housekeeping, security, and allied services.
- Maintain client relationships, attendance, checklist creation, grooming standards, resolve escalations, and ensure SLA compliance.
- Manage regional budgets, P&L;, cost optimization, and profitability.
- Ensure statutory compliance, safety standards, operational efficiency, and team productivity.
- Monitor KPIs, prepare MIS reports, MMR Reports and implement process improvements.

Eligibility Criteria:

- Graduate in any discipline; relevant qualifications preferred.
- Minimum 4+ years of experience in Facility Management, Hospitality, or Operations.
- Robust leadership, communication, negotiation, and client-management skills.
- Experience in business development, P&L; management, and commercial operations.
- Proficiency in MS Office, ERP, and reporting tools.

📌 Operation Manager - FMS (Parel)
🏢 Crest Property Solutions
📍 Parel