Job description:

Job Title: Customer Service Executive for International Bank
Department: Customer Support
Experience: Fresher / Experienced: 1Year/ 1 year 6 months

Employment Type: Full-Time

Pay: ₹15,000.00 - ₹17,000.00 per month

We are looking for a customer-focused and motivated Customer Service Executive to handle customer inquiries, resolve complaints, and provide excellent service. The ideal candidate should have good communication skills, a positive attitude, and the ability to solve problems efficiently.

Roles and Responsibilities

- Handle customer queries through phone calls, emails, chat, or other communication channels.
- Provide accurate information about products and services.
- Resolve customer complaints and concerns professionally.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure their issues are resolved.
- Meet customer satisfaction and service quality targets.




- Coordinate with other departments to resolve customer issues.
- Follow company policies and service procedures.

Required Skills

- Positive verbal and written communication skills.
- Robust listening and problem-solving abilities.
- Patience and a customer-friendly attitude.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work in a team and manage time effectively.
- Good interpersonal skills.

Educational Qualifications

- Minimum qualification: graduate only.
- Freshers and experienced candidates may apply.

Experience

- Freshers can apply.
- Previous customer service or call center experience is an advantage.

Benefits:

- Commuter assistance
- Provident Fund

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

- Commuter assistance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Mumbai)
🏢 Scymes Service Private
📍 Mumbai