Customer Support Team Lead

Office Timings: Monday – Friday, 11:30 AM – 08:30 PM

Added Responsibilities & Skills:

- Coordinate with multiple departments including Warehouse, Sales, and Procurement to ensure smooth order processing and customer satisfaction.
- Manage end-to-end order operations including order tracking, updates, and timely resolution of delivery-related concerns.
- Handle customer queries efficiently through calls, emails, and support platforms while maintaining high service standards.
- Manage disputes, claims, and customer cases by coordinating with internal teams and external platforms for effective resolution.
- Ensure proper communication and follow-up on delayed, cancelled, or disputed orders.
- Maintain accurate records of customer interactions, disputes,



and order-related issues for reporting and analysis.

Educational Qualification:
Graduation in a relevant field.

KNOXED INFOTECH PVT. LTD.
CIN : U72900PN2015PTC154372
Solitaire Business Hub,Core - B, Office no. B-5040, 5th Floor, Sr. No. 207, Opp.
Neco Garden Society, Viman Nagar, Pune – 411014. Telephone : 020 49321172

Web : www.knoxed.in | Email : [email protected]

AI Tools & Ways of Working

This role requires a working understanding of contemporary AI tools, including ChatGPT and Claude. We expect everyone at Knoxed to use AI agents as part of their daily work.

📌 Customer Support Team Leader (Pune)
🏢 Knoxed Infotech
📍 Pune