Experience: Fresher to 1 Year
Location: Surat, Gujarat
Qualification: Any Graduate
Job Responsibilities:
- Handle customer inquiries through phone calls, WhatsApp, and emails.
- Respond to customer queries and provide appropriate solutions.
- Maintain positive relationships with existing customers.
- Coordinate with internal departments to resolve customer complaints.
- Follow up with customers regarding orders, deliveries, and services.
- Maintain customer records and update information in the system.
- Ensure customer satisfaction through timely communication and support.
- Handle customer feedback and escalate issues whenever required.
Required Skills:
- Good verbal and written communication skills.
- Basic knowledge of MS Excel and MS Office.
- Good telephone etiquette and customer-handling skills.
- Positive attitude and willingness to learn.
- Basic computer knowledge.
Work Location: In person
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