ABOUT THE ROLE

We are looking for a Front Desk Executive to join our Head Office in Kalikapur, Kolkata. The role will involve managing the reception and ensuring a smooth experience for visitors, vendors, candidates and callers. You will also handle customer enquiries, coordinate with internal teams and provide day-to-day front office and administrative support.

KEY RESPONSIBILITIES

Visitor Management

◆ Welcome and assist visitors, vendors, candidates and guests in a skilled and courteous manner.

◆ Maintain the visitor register with details such as name, contact number, purpose of visit, time-in/time-out and person to be met.

◆ Notify the concerned employee/team about visitor arrivals and coordinate accordingly.

Calls and Customer Enquiries

◆ Handle incoming calls and direct them to the appropriate person or department.

◆ Attend to customer enquiries over the phone, provide basic information and connect customers with the relevant team when required.

◆ Handle general enquiries related to Kosha Kosha restaurants, locations, reservations and other customer requirements.

◆ Take messages and ensure they are communicated to the concerned person for appropriate follow-up.

Front Office and Administration

◆ Receive and coordinate couriers, parcels, documents and vendor deliveries.

◆ Maintain records of incoming/outgoing couriers, documents and other office-related deliveries.

◆ Coordinate with housekeeping,



security and office support staff to ensure the reception and common areas remain clean, organised and presentable.

◆ Assist with basic data entry, MS Excel/Google Sheets, documentation and other day-to-day administrative tasks.

Admin Support

◆ Maintain records of stationery, pantry supplies and other office consumables, including stock levels.

◆ Track monthly consumption and maintain updated inventory records, including opening stock, additions/purchases and closing stock.

◆ Identify replenishment requirements and inform the concerned team in advance for timely restocking.

◆ Maintain proper records of office supplies and support basic office administration as required.

REQUIREMENTS

◆ Graduate in any discipline, with 2–5 years of relevant experience in front office management, reception, customer service, hospitality or administrative roles.

◆ Good verbal communication skills in Bengali, Hindi and English.

◆ Working knowledge of MS Office / Google Workspace, email communication and basic computer operations.

◆ Ability to multitask, prioritise responsibilities and handle visitors, calls and enquiries efficiently in a fast-paced office environment.

◆ Presentable, proactive and customer-oriented, with a professional and courteous approach to interacting with visitors, callers and internal teams.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Desk Executive (Kolkata)
🏢 Proem Hospitality
📍 Kolkata