Job Title: Receptionist cum Gold Loan / Operations Executive

Company: SML Finance Ltd

Location: Near Ashwani Junction, Thrissur, Kerala

Salary: Up to ₹20,000 per month

Experience: 2–4 years or above

Job Overview

SML Finance Ltd is looking for a well-organized, customer-friendly, and responsible Receptionist cum Gold Loan / Operations Executive to manage front-office activities and support daily branch operations. The ideal candidate should have experience in customer service, reception management, gold loan operations, and documentation.

Key Responsibilities

* No fixed targets.

* Welcome customers and visitors and provide professional assistance.

* Handle incoming calls, customer inquiries, and appointment coordination.

* Manage front-desk activities and maintain a professional reception area.

* Assist customers with gold loan products, application procedures, and repayment-related queries.

* Support gold loan processing, documentation, KYC verification, and data entry.

* Maintain accurate customer records, files, and operational documents.

* Assist with loan disbursement, repayment entries, and other branch activities as required.

* Coordinate with the Branch Manager and team to ensure smooth daily operations.

* Handle customer requests and complaints professionally.





* Ensure compliance with company policies and applicable regulatory requirements.

* Maintain confidentiality of customer information and financial records.

Requirements

* Minimum 1–3 years of experience in reception, customer service, gold loan operations, or financial services.

* Experience in gold loan processing and branch operations is preferred.

* Good communication and customer-handling skills.

* Basic computer knowledge and proficiency in data entry and office applications.

* Strong organizational skills and attention to detail.

* Professional attitude, honesty, and a customer-oriented approach.

* Ability to manage multiple tasks efficiently.

Salary & Benefits

* Salary up to ₹20,000 per month, depending on experience and suitability.

* Opportunity for growth opportunities.

* Professional work environment in the financial services sector.

How to Apply

Interested candidates with relevant experience in front-office management, customer service, or gold loan operations are encouraged to apply through Indeed.

Join SML Finance Ltd and build your career with us!

Pay: ₹20,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Receptionist & Operations/Gold Loan Executive (Thrissur)
🏢 SML FINANCE
📍 Thrissur