- Handle calls from students and customers.
- Respond to customer and student queries.
- Coordinate online courses and academic sessions.
- Share course and session-related information with students.
- Follow up with students regarding classes and sessions.
- Coordinate with faculty and internal teams for academic sessions.
- Maintain student and customer details in Excel.
- Prepare and update daily reports.
- Maintain records of calls, follow-ups, and student queries.
- Support students with basic course and session-related issues.
- Handle other customer support activities assigned by the management.
Requirements
- Good communication skills.
- Comfortable handling calls and speaking with students/customers.
- Basic knowledge of MS Excel and MS Word.
- Valuable coordination and follow-up skills.
- Basic computer knowledge.
- Ability to manage multiple tasks.
- Should be punctual and responsible.
- Willing to work in the 2:00 PM – 10:00 PM shift.