Job Purpose

To manage the overall service center operations, ensure customer satisfaction, achieve service revenue targets, improve workshop productivity, and maintain service quality as per company and OEM standards.

Key Job Responsibilities

1. Service Operations Management

- Manage daily workshop activities and ensure smooth service operations.
- Monitor vehicle inflow, job allocation, and timely vehicle delivery.
- Ensure proper job card opening, repair processes, and billing.
- Monitor workshop turnaround time (TAT) and First Time Right (FTR).

2. Customer Satisfaction

- Ensure excellent customer service and experience.
- Handle customer complaints and escalations effectively.
- Monitor NPS scores and customer feedback.
- Ensure timely service reminders and follow-up calls.

3. Team Management

- Supervise technicians, service advisors, CREs, and other workshop staff.
- Monitor employee attendance, discipline, and productivity.
- Conduct regular team meetings and technical training.
- Set individual targets and evaluate employee performance.

4. Revenue and Business Development

- Achieve monthly labour revenue and service targets.
- Improve paid service conversion and customer retention.
- Monitor labour sales, service packages, AMC, RSA, and value-added services.
- Identify opportunities to increase workshop revenue.

5.



Technical and Quality Control

- Ensure proper diagnosis and quality repairs.
- Monitor vehicle inspection and final quality checks.
- Ensure adherence to OEM service procedures.
- Coordinate with technical support for complex repairs.

6. Spare Parts and Warranty Management

- Coordinate with the Parts Department for spare availability.
- Monitor pending parts and delayed vehicle deliveries.
- Ensure proper warranty claim processing and documentation.
- Follow up on warranty claim settlements and rejections.

7. Administration and Reporting

- Prepare and review daily, weekly, and monthly service reports.
- Monitor service expenses and workshop operational costs.
- Ensure proper maintenance of tools, equipment, and workshop facilities.
- Maintain safety, cleanliness, and housekeeping standards.

Qualifications & Skills

- Diploma / Degree in Automobile or Mechanical Engineering preferred.
- Experience in two-wheeler service center operations.
- Solid technical and workshop management knowledge.
- Leadership and team management skills.
- Customer handling and problem-solving abilities.
- Knowledge of DMS, job cards, billing, warranty, and service reports.

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Service Manager (Kaimanam)
🏢 PIONEER MOTORS
📍 Kaimanam