Job Description: Laser Therapist / Technician & Front Desk Executive

Company: Ivory Aesthetics
Location: Element One Mall, Sector 49, Gurugram, Haryana
Department: Aesthetic Treatments & Clinic Operations
Employment Type: Full-Time
Experience: 1–3 years in an aesthetic, skincare, laser, or cosmetology clinic

Job Summary

Ivory Aesthetics is looking for a well-presented, enthusiastic, and client-focused Laser Therapist / Technician & Front Desk Executive to manage aesthetic treatments, assist the doctor during procedures, and handle front desk and day-to-day clinic operations.

The ideal candidate should have practical knowledge of skincare and aesthetic treatments, good communication skills, a professional attitude, and the ability to manage client appointments, enquiries, follow-ups, and administrative responsibilities alongside treatment duties.

Key Responsibilities1. Laser Treatments & Aesthetic Procedures

- Perform laser-based aesthetic treatments, including laser hair reduction, following clinic protocols, appropriate training, and the doctor's instructions.
- Perform aesthetic treatments such as facials, HydraFacial, OxyGeneo, carbon facials, microdermabrasion, and chemical peels, as trained and authorized.
- Assist the doctor during aesthetic procedures, including PRP, GFC, microneedling, and other doctor-led treatments.
- Assess and record relevant client skin concerns, treatment history, and progress, and escalate clinical concerns to the doctor.
- Explain treatment procedures, expected outcomes, session intervals, and pre- and post-treatment care to clients.
- Maintain accurate treatment records, consent documentation, before-and-after photographs, and follow-up notes.
- Ensure the safe handling, cleaning, maintenance, and readiness of laser machines and aesthetic equipment.

2. Reception & Client Management

- Welcome clients warmly and maintain a professional, hospitable front desk experience.
- Handle incoming calls, WhatsApp enquiries, Instagram enquiries, and other client communications.
- Schedule appointments,



manage the clinic calendar, confirm bookings, and coordinate rescheduling.
- Register new clients, maintain client records, and update contact and appointment details in the clinic management software.
- Manage client check-ins, waiting times, treatment-room coordination, and check-outs.
- Explain consultation charges, treatment pricing, packages, and available offers accurately.
- Coordinate appointment reminders, post-treatment follow-ups, review requests, and client feedback collection.
- Handle routine client queries professionally and escalate complaints or clinical questions to the doctor.

3. Doctor & Clinic Assistance

- Prepare treatment rooms, equipment, consumables, and required documentation before appointments.
- Assist the doctor during procedures by arranging supplies, maintaining aseptic conditions, and supporting patient comfort.
- Monitor consumable stock, maintain inventory records, and inform management when supplies need replenishment.
- Ensure proper cleaning, disinfection, sterilization where applicable, and biomedical waste segregation as per clinic protocols.
- Maintain treatment-room hygiene, equipment logs, and daily opening and closing checklists.
- Assist with routine administrative work and other clinic operations as required.

4. Sales, Client Education & Follow-Ups

- Educate clients about suitable clinic services and prescribed or recommended skincare products within the scope of training and authorization.
- Explain treatment packages, session plans, and pricing without making unrealistic promises or guaranteeing results.
- Support ethical sales of aesthetic services and skincare products in line with clinic targets.




- Follow up with existing clients regarding upcoming sessions, maintenance appointments, and treatment progress.
- Encourage satisfied clients to share genuine feedback and reviews.
- Maintain professional client relationships and contribute to client retention and repeat bookings.

5. Professional Standards

- Maintain confidentiality of client information, photographs, medical history, and clinic records.
- Follow clinic SOPs, hygiene requirements, equipment safety procedures, and doctor-approved treatment protocols.
- Maintain punctuality, professional grooming, a courteous manner, and a service-oriented attitude.
- Participate in relevant training and stay updated on aesthetic technologies, skincare products, and clinic procedures.

Qualifications & Skills

Education

- Minimum: 12th pass.
- A certificate or diploma in cosmetology, beauty therapy, skincare, or laser treatments is preferred.

Experience

- 1–3 years of relevant experience in an aesthetic clinic, dermatology clinic, laser clinic, or skincare centre.
- Hands-on experience with laser hair reduction and facial treatments is preferred.
- Candidates with previous front desk or clinic coordination experience will have an added advantage.

Essential Skills

- Good verbal communication and client-handling skills.
- Basic computer knowledge and familiarity with appointment scheduling, WhatsApp, and clinic management software.
- Skilled grooming, punctuality, attention to detail, and a positive attitude.
- Ability to multitask between treatment duties, reception, and administrative work.
- Strong organizational skills and willingness to learn new procedures.
- Honest, responsible, and comfortable working in a client-facing clinical environment.

Interested Candidates can WhatsApp resume @ +91-XXXXXXXXXX or Mail us your Resume @ [email protected]

Pay: ₹8,000.00 - ₹20,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Laser Therapist / Technician (Gurugram)
🏢 Ivory Aesthetics
📍 Gurugram