Office is located Near Jora Flyover NH-53, Krishak Nagar Raipur CG
Roles and Responsibilities-:
- Attending Walkin Customers-: Greet and engage customers in a friendly and professional manner.
- Allotting Customers / Turns to respective Sales Coordinator as per Norms.
- Attending/ Checking Customer Leads via SMS/ Calls or via different SMP (Social Media Platform)
- Provide detailed information about products, features, and pricing.
- Follow up with Sales team on Customer log vs updating in CRM / Data management.
- Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.
Required Skills:
Good and effective communication Skills-: Clear articulation, tone modulation, and active listening are all essential to interacting effectively with customers/ clients. The candidates need to have good verbal, non-verbal, and written communication skills to succeed in this job profile.
Good Interpersonal Skills-: o Talking in an enthusiastic, optimistic, and empathetic manner will help the consumers feel heard and valued.
Problem-Solving Skills o A huge part of customer service support is the ability of the candidates to solve problems effectively. This is an essential skill needed for this job role. Active Listening o The role of a customer service executive is to have good listening skills and effectively summarising the concerns of the customers.
You should maintain a positive attitude while dealing with complaints and conflicts of the customers.
Along with the soft skills, they also need a range of technical skills that are listed here: CRM Experience, Persuasive Writing, Phone System Experience, Documentation Skills.
Prefer candidates with good communication skills both in English and Hindi and should be proficient in Computer and CRM Skills.
Interested candidates can share their CV @
[email protected] or whatsapp at +91-XXXXXXXXXX .
Pay: From ₹17,000.00 per month
Perks:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Education:
- Bachelor's (Preferred)
Language:
- English (Required)
Work Location: In person
📌 Customer Relationship Officer (Raipur)
🏢 Mehidpurwala Furniture
📍 Raipur