FRONT DESK RECEPTIONIST

Location: Gurgaon
Salary: ₹24,000 – ₹32,000 per month
Employment Type: Full-time, In-person

About the Role

We are looking for a smart, presentable, polite, organized and responsible Front Desk Receptionist to be the first point of contact for our patients and visitors.

The role involves managing the reception desk, appointments, patient coordination, calls and messages, basic billing, records and day-to-day front-office operations while ensuring that every patient and family member receives a professional and welcoming experience.

Key Responsibilities

- Greet and welcome patients and visitors warmly, courteously and professionally.
- Manage patient appointments, registrations, rescheduling, cancellations and follow-up visits.
- Handle incoming phone calls, WhatsApp messages and patient enquiries efficiently.
- Coordinate appointments and schedules between patients, doctors and clinic staff.
- Manage the daily OPD schedule and patient flow to minimize waiting time and confusion.
- Attend to walk-in patients and guide them regarding consultations, procedures, timings and clinic processes.
- Maintain accurate patient records, files, registrations and appointment data.
- Ensure strict confidentiality and privacy of patient and medical information.
- Assist patients and their attendants throughout their visit and provide clear, respectful communication.
- Handle billing, receipts, payments and basic front-desk financial records, as required.
- Maintain daily appointment registers, reports, checklists and other front-office documentation.




- Coordinate with doctors and internal departments for smooth patient movement and appointment management.
- Follow up with patients regarding appointments, investigations, procedures or scheduled visits when required.
- Receive and communicate patient feedback appropriately and escalate complaints or issues to the concerned senior/management.
- Ensure the reception and waiting area remain clean, organized, presentable and welcoming at all times.
- Maintain a qualified appearance, positive attitude and high standard of patient service.
- Support the clinic team with other reasonable front-office and administrative responsibilities as required.

Required Qualifications & Skills

- Minimum qualification: 12th pass; graduation preferred.
- Previous experience as a receptionist/front-desk executive, preferably in a hospital, clinic, diagnostic centre, healthcare, hospitality or customer-service environment.
- Excellent communication and interpersonal skills.
- Good knowledge of basic computers, MS Office and clinic/CRM software.
- Comfortable handling phone calls, WhatsApp communication, appointments and multiple tasks simultaneously.




- Good organizational skills and attention to detail.
- Fluent in Hindi and basic English; knowledge of additional local languages is an advantage.
- Polite, patient, confident, responsible and professional personality.
- Ability to remain calm and courteous while dealing with busy situations or difficult patients/attendants.
- Strong sense of patient confidentiality, privacy and professional ethics.
- Presentable personality and good grooming standards.
- Ability to work effectively as part of a healthcare team.

Working Hours

The clinic operates in shifts:

- 9:00 AM – 6:00 PM
- 10:00 AM – 7:00 PM
- 11:00 AM – 8:00 PM

All Sundays will be working. Weekly off will be provided on a weekday.

What We Look For

We value people who are warm with patients, disciplined at work, accurate with records, confident in communication and capable of taking ownership of the front desk.

The ideal candidate should understand that the front desk is not merely an administrative position—it is an important part of the patient experience and smooth functioning of the clinic.

How to Apply

Interested candidates may share their updated CV along with a recent photograph.

Salary: ₹24,000 – ₹32,000 per month, depending on experience, skills and suitability for the role.

Work Location: In-person, DLF 4, Gurgaon

Pay: ₹24,000.00 - ₹32,000.00 per month

Education:

- Higher Secondary(12th Pass) (Required)

Experience:

- FRONT DESK IN HEALTHCARE/CLINIC: 1 year (Required)

Work Location: In person

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