Workshop Operations

- Plan and manage daily workshop loading, job allocation and bay utilisation to maximise throughput.
- Monitor repair order (RO) progress from vehicle reception to delivery, and ensure committed delivery times are met.
- Make sure all repairs follow OEM-prescribed procedures, quality checks and safety norms.
- Keep rework and repeat repairs (comebacks) to a minimum through strict final inspection and quality control.
- Manage the workshop layout, tools, special service tools (SST), equipment calibration and housekeeping (5S).
- Make sure accident repair and body shop jobs are properly estimated, approved and completed within the agreed time.

Revenue, Profitability and Cost Control

- Achieve monthly and annual targets for service revenue, labour sales, parts sales, accessories, and value-added services (insurance renewals, extended warranty, AMC, car care).
- Track and improve key service metrics: vehicles serviced per day, labour per vehicle, parts per vehicle, workshop efficiency and productivity, and service retention.
- Control costs, including consumables, overtime, parts wastage and inventory ageing.
- Review daily, weekly and monthly MIS reports and take corrective action on gaps.

Customer Satisfaction and Retention

- Own customer satisfaction metrics (CSI / NPS / OEM survey scores) and put corrective action plans in place.
- Handle escalated customer complaints promptly and professionally, and make sure each is closed with root-cause analysis.
- Build service retention through service reminders, follow-up calls, pick-up and drop facilities, service packages and loyalty programmes.




- Work with the sales and True Value (used car) teams to capture service opportunities from new and pre-owned vehicle customers.

Team Leadership and Development

- Lead, coach and evaluate Service Advisors, Supervisors and Technicians against clear KPIs.
- Plan manpower, recruitment and shift rosters, and keep attrition low through engagement and recognition.
- Identify training needs and arrange OEM and in-house training, including technician grading and certification.
- Maintain discipline and a positive workplace culture, and handle performance and conduct issues according to company policy.

Parts, Warranty and Compliance

- Work with the Parts department to ensure availability of fast-moving parts and reduce vehicle waiting time for parts.
- Make sure warranty, goodwill and policy claims are raised accurately and on time, and keep claim rejections low.
- Comply with OEM dealership standards, audit requirements and statutory norms (pollution, safety, labour, fire and environmental regulations).
- Make sure documentation, job cards, estimates, invoices and customer approvals are complete and accurate.

Reporting and Coordination

- Prepare and present monthly performance reviews to management.
- Coordinate with OEM area / regional service managers on technical issues, campaigns, recalls and audits.
- Work with the Accounts, HR, Sales and Insurance teams for smooth, cross-department operations.

Experience

- Minimum of 5 to 10 years Required

Pay: ₹30,000.00 - ₹45,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Service Manager (Edappally)
🏢 SAI SERVICE PRIVATE LTD (Maruti Suzuki)
📍 Edappally