Job Summary
ITIL / IT Service Management, ServiceNow or similar ITSM platforms, Incident, Change, and Problem Management, Operational reporting and KPI tracking, Automation and process improvement, Cloud platforms GCP, Stakeholder communication & Governance and compliance
Key Responsibilities
ITIL / IT Service Management, ServiceNow or similar ITSM platforms, Incident, Change, and Problem Management, Operational reporting and KPI tracking, Automation and process improvement, Cloud platforms GCP, Stakeholder communication & Governance and compliance
Skill Requirements
Must Have Skill
Information Technology Infrastructure Library (ITIL)
Valuable to Have Skill
Other Requirements
📌 Senior Support Lead (India)
🏢 HCLTech
📍 India