Job Summary

Job Title: Technical Specialist
Band: E3.1
Primary Skill: SAP Solution Manager, Change Request Management (ChaRM), IT Service Management

Key Responsibilities

- Strong hands-on experience in SAP Solution Manager (SolMan) implementation, configuration, administration, and support.
- Experience in Change Request Management (ChaRM), IT Service Management, Solution Documentation, and Application Lifecycle Management.
- Configure and support Technical Monitoring, System Monitoring, Job Monitoring, Interface Monitoring, and EarlyWatch Alert.
- Experience in SAP Solution Manager 7.2 configuration and operational activities.
- Good understanding of SAP landscape management, managed-system configuration, and integration of SAP systems with Solution Manager.
- Experience with transport/change management, including ChaRM workflows and change-control processes.
- Knowledge of Test Suite/Test Management, business process documentation, and solution documentation.
- Troubleshoot Solution Manager configuration, connectivity, monitoring, and integration issues.
- Coordinate with SAP Basis, functional, development, and infrastructure teams for incident resolution and landscape-related activities.
- Positive understanding of SAP support processes, incident/problem management, root-cause analysis, and operational best practices.
- Strong communication skills with the ability to work independently and coordinate with multiple technical and business stakeholders.

Skill Requirements





- Strong hands-on experience in SAP Solution Manager (SolMan) implementation, configuration, administration, and support.
- Experience in Change Request Management (ChaRM), IT Service Management, Solution Documentation, and Application Lifecycle Management.
- Configure and support Technical Monitoring, System Monitoring, Job Monitoring, Interface Monitoring, and EarlyWatch Alert.
- Experience in SAP Solution Manager 7.2 configuration and operational activities.
- Good understanding of SAP landscape management, managed-system configuration, and integration of SAP systems with Solution Manager.
- Experience with transport/change management, including ChaRM workflows and change-control processes.
- Knowledge of Test Suite/Test Management, business process documentation, and solution documentation.
- Troubleshoot Solution Manager configuration, connectivity, monitoring, and integration issues.
- Coordinate with SAP Basis, functional, development, and infrastructure teams for incident resolution and landscape-related activities.
- Good understanding of SAP support processes, incident/problem management, root-cause analysis, and operational best practices.
- Strong communication skills with the ability to work independently and coordinate with multiple technical and business stakeholders.

Must Have Skill

IT Service Management (ITSM),SAP Solution Manager

Good to Have Skill

Other Requirements

📌 Technical Specialist (India)
🏢 HCLTech
📍 India