Job Summary:

The Service Assistant plays a key role in supporting the manufacturing company's service operations. This includes assisting in customer service, handling service requests, coordinating with technicians or engineers, and ensuring smooth workflow in after-sales services, maintenance, or production support. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced workplace.

Key Responsibilities:

1. Customer Support & Service Coordination:

- Assist customers with inquiries regarding products, services, and warranties.
- Log service requests and coordinate with relevant departments for issue resolution.
- Schedule and track service or maintenance activities.

2. Administrative & Documentation Support:

- Maintain records of service requests, repairs, and maintenance schedules.
- Prepare reports, invoices, and service documentation.
- Assist in processing warranty claims and follow-up documentation.

3. Technical & Operational Assistance:





- Coordinate with technicians and engineers for service-related tasks.
- Ensure timely communication between customers, service teams, and management.
- Monitor and manage service inventory, spare parts, and tools.

4. Compliance & Quality Assurance:

- Ensure adherence to company policies, safety guidelines, and service standards.
- Support quality control measures by reporting defects or service issues.

5. Other Duties:

- Provide general support to service teams as required.
- Assist in training new staff on service processes and protocols.

Qualification : Diploma/ BE IC / EC /Civil

Salary :35000 to 45000 per Month

Location : Pune, Maharashtra

Experience : 1 years to 5 Years

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Field Service Engineer (Pune)
🏢 EIE Instruments
📍 Pune