SISYA CLASS is looking for enthusiastic and customer-focused Customer Care Executives to support students and parents, resolve queries, and ensure an excellent learning experience.

Key Responsibilities

- Handle incoming and outgoing calls from parents and students.
- Resolve customer queries, complaints, and service-related issues professionally.
- Coordinate with teachers, academic mentors, and technical teams to resolve problems.
- Follow up on student attendance, classes, homework, and academic progress.
- Build solid relationships with parents to improve customer satisfaction and student retention.
- Manage course renewal follow-ups and support existing customers.
- Maintain accurate customer records and update CRM regularly.
- Collect parent feedback and ensure timely resolution of concerns.
- Assist parents with app onboarding, live classes, and technical queries.
- Achieve daily and monthly customer support performance targets.

Qualifications & Requirements

- Education:



Any degree (Graduation).
- Experience: Freshers and experienced candidates can apply.
- Excellent communication skills in English and Telugu. Hindi is an added advantage.
- Good interpersonal and problem-solving skills.
- Basic computer knowledge and CRM experience preferred.
- Strong listening skills, patience, and a positive attitude.
- Previous experience in EdTech, customer support, BPO, or telecalling is an advantage.

Key Skills

- Customer Relationship Management
- Parent & Student Communication
- Complaint Resolution
- Student Retention & Renewals
- CRM & Data Management
- Problem-Solving & Team Coordination

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Visakhapatnam)
🏢 SISIYA EDTECH
📍 Visakhapatnam