About the Role

We are looking for a motivated, organised and confident PSS Assistant to support our work towards making public services more accessible, responsive and inclusive for persons with disabilities (PwDs).

The role will focus on engaging with and coordinating across public service systems, understanding accessibility and inclusion-related challenges, building relationships with relevant authorities and institutions, conducting disability awareness and sensitisation sessions, and following up on agreed actions.

Public services may include police services, railway services, public transport systems, government departments, public institutions and other essential services used by members of the public.

This is a field-oriented role requiring strong communication, presentation, coordination and follow-up skills. The position does not involve case management or direct family support.

Key Responsibilities

1.⁠ ⁠Public Service Engagement & Coordination

· ⁠Coordinate and collaborate with public service systems to promote greater accessibility and inclusion for persons with disabilities.

· ⁠Engage with relevant officials, departments and institutions across systems such as:

- Police services and police stations

- Indian Railways and railway stations

- Public transport systems, including buses and other modes of public transportation

- Government departments and public offices

- Public institutions and facilities

- Other essential public-facing services

· ⁠Develop and maintain professional relationships with relevant officials and stakeholders.

· ⁠Understand existing practices, processes and challenges relating to disability inclusion within public services.

· ⁠Support dialogue between the organisation and public service providers on issues of accessibility, inclusion and reasonable accommodation.

2.⁠ ⁠Disability Awareness & Sensitisation

· Deliver disability awareness and sensitisation sessions to personnel working within public service systems.

· Conduct presentations and interactive sessions on disability, accessibility, inclusion, communication and appropriate ways of engaging with persons with disabilities.

· Adapt training and awareness content to suit different audiences, including police personnel, railway staff, transport personnel and other public-facing staff.

· Promote greater awareness and understanding of the rights, needs and experiences of persons with disabilities.

· Support the development and delivery of disability inclusion and capacity-building programmes.

3.⁠ ⁠Collaboration with Public Institutions

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•⁠ Identify opportunities to work collaboratively with public service providers to strengthen disability-inclusive practices.

•⁠ Participate in meetings, consultations, workshops and other stakeholder engagements.

•⁠ ⁠Support initiatives aimed at improving accessibility and the experience of persons with disabilities when using public services.

•⁠ Work with stakeholders to identify practical solutions to barriers faced by PwDs within public service systems.

•⁠ Contribute to building long-term institutional partnerships

4.⁠ ⁠Field Visits & Observation

•⁠ Undertake regular field visits to public service locations such as railway stations, police stations, bus depots and other public facilities.

•⁠ ⁠Observe and document accessibility and inclusion-related practices and challenges.

•⁠ ⁠Interact with relevant personnel to understand operational realities and identify areas for improvement.

•⁠ Support the team in gathering information and insights that can inform programme interventions.

5.⁠ ⁠Follow-up & Action Tracking

•⁠ Maintain regular follow-up with public service departments and officials following meetings, trainings and other engagements.

•⁠ ⁠Track agreed action points and commitments.

•⁠ Follow up on initiatives and improvements discussed with public service providers.

•⁠ Maintain systematic records of stakeholder interactions, meetings, trainings and follow-up actions.

•⁠ ⁠Escalate issues or delays to the appropriate team members when required.

6.⁠ ⁠Documentation & Reporting

•⁠ Maintain records of meetings, field visits, awareness sessions and stakeholder engagements.

•⁠ Prepare activity reports and periodic updates.

•⁠ ⁠Document observations, challenges, good practices and learnings from engagement with public service systems.

•⁠ ⁠Support the team with data collection, presentations and programme documentation.

Qualifications & Experience:

•⁠ ⁠Master’s degree in Social Work (MSW) from a recognised institution.

•⁠ ⁠Minimum 2 years of relevant professional experience.

•⁠ Prior experience working in the disability sector is strongly preferred.

•⁠ ⁠Experience in community-level work, outreach or social development programmes will be an advantage.

•⁠ Experience engaging with government departments,



public institutions or service providers will be an added advantage.

Skills & Competencies:

•⁠ ⁠Strong communication and interpersonal skills.

•⁠ Excellent presentation and facilitation skills.

•⁠ Confidence in conducting awareness and sensitisation sessions for groups.

•⁠ Strong coordination and stakeholder-management skills.

•⁠ Excellent follow-up and organisational abilities.

•⁠ ⁠Ability to communicate effectively with government officials and frontline public-service personnel.

•⁠ Ability to build and maintain skilled relationships.

•⁠ Strong observation and problem-solving skills.

•⁠ Good documentation and reporting skills.

•⁠ Ability to work independently as well as collaboratively.

•⁠ ⁠Professional, proactive and persistent approach.

•⁠ Sensitivity towards disability and a strong commitment to inclusion.

Language Requirements:

The candidate should be fluent and comfortable communicating in:

•⁠ Hindi

•⁠ Marathi

•⁠ ⁠English

The ability to conduct presentations and awareness sessions in these languages will be important.

Travel & Field Work:

The position is based in Mumbai and involves regular field engagement.

The candidate must be comfortable:

•⁠ Travelling across Mumbai for meetings, field visits and stakeholder engagements.

•⁠ Visiting railway stations, police stations, public transport facilities and other public institutions.

•⁠ Engaging with personnel at different levels within public service systems.

•⁠ ⁠Travelling outside Mumbai occasionally, as required by the programme.

Preferred Profile:

The ideal candidate will:

•⁠ ⁠Have a genuine interest in disability rights, accessibility and inclusion.

•⁠ Have prior experience working with persons with disabilities or within the disability sector.

•⁠ Be confident engaging with government and public-service systems.

•⁠ Be comfortable speaking to groups and conducting presentations.

•⁠ Enjoy networking, coordination and building institutional relationships.

•⁠ Be organised and persistent with follow-ups.

•⁠ Be comfortable with field-based work and frequent local travel.

•⁠ Be able to represent the organisation professionally.

•⁠ Demonstrate initiative, adaptability and a solutions-oriented approach.

Key Competencies:

Public Service Engagement | Stakeholder Coordination | Government Liaison | Disability Awareness | Accessibility & Inclusion | Presentation & Facilitation | Field Engagement | Follow-up | Networking | Documentation

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 PSS Assistant – Public Services & Disability Inclusion (Mumbai)
🏢 Mann Foundation
📍 Mumbai