Bumble Jumble is a premium indoor playground with an attached family restaurant in Baner. It has been a well-established business in NIBM, Pune for 9 years, and our new Baner branch is coming up next month.

Pay: ₹20,000 – ₹30,000 per month

Key Responsibilities

- Own the front-desk and customer experience at Bumble Jumble

- Welcome and assist customers, explain our services, pricing, rules, memberships, and ongoing offers

- Handle walk-ins, bookings, admissions, memberships, birthday party enquiries, restaurant enquiries, and other customer requests

- Handle POS, payments, receipts, and daily cash/payment reconciliation accurately

- Respond to customer enquiries over phone, WhatsApp, and other designated channels

- Handle guest feedback and complaints professionally, resolve issues within your authority, and escalate appropriately when required

- Coordinate with the play area, restaurant, housekeeping, maintenance, and management teams to ensure smooth day-to-day operations

- Keep track of the day's bookings, birthday parties, events, special requirements, and pending customer requests

- Maintain accurate customer records, enquiries, memberships, and follow-ups

- Identify opportunities to introduce customers to memberships, birthday parties, restaurant offerings, and other Bumble Jumble services without being pushy

- Maintain a clean, organised, and well-functioning front desk





- Maintain proper shift handovers and communicate unresolved issues or important updates to management

- Assist with basic operational reporting, including daily revenue, customer footfall, bookings, and other relevant updates

- Take initiative during non-peak hours by completing customer follow-ups, updating records, preparing for upcoming bookings/events, and identifying operational issues

- Support management with other front-of-house and customer experience requirements as needed

Competencies

- Excellent communication and interpersonal skills

- Professional, warm, and confident customer-facing manner

- Strong attention to detail and accuracy

- Ability to stay calm and organised while handling multiple things simultaneously

- Good problem-solving and conflict-resolution skills

- Ability to take ownership rather than waiting for instructions

- Comfortable setting boundaries and enforcing rules politely

- Basic computer proficiency and ability to learn current software/POS systems quickly

- Comfortable handling payments, basic reporting, and customer data

- Good coordination and teamwork skills

- Customer-service oriented with a commercial mindset

- Experience in hospitality, retail, family entertainment, restaurants, hotels, or other customer-facing environments is preferred

Work Location: Baner, Pune

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Desk Executive (Receptionist) (Baner)
🏢 Bumble Jumble
📍 Baner