A desktop support engineer is an IT professional who installs, maintains, and troubleshoots computer hardware, software, and network connections for organization users. Responsibilities
• Technical Troubleshooting: Diagnose and fix hardware, software, and printer issues via phone, email, chat, or ticketing systems like ServiceNow.
• System Setup: Install, configure, and update operating systems (Windows, macOS, Linux) and office applications.
• User Administration: Manage accounts, resets, and permissions using directory tools like Active Directory.
• Maintenance: Perform on-site or remote desk-side support and document technical logs and solutions. Qualifications
•

Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Hands-on experience with PC/laptop hardware, peripherals, TCP/IP, DNS, DHCP, and VPN setup.
• Soft

Skills:
Strong problem-solving, customer service orientation, and explicit communication abilities.

📌 Desktop Support Engineer (Ahmedabad)
🏢 Digitide Solutions
📍 Ahmedabad