Required

Skills:
• 5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.
• Excellent communication skills to handle Europe and US customers
• Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues
• Good understanding on MAC OS folder structure
• Handled network related issues on both Wi-Fi and LAN
• Handled all kinds of M365 application issues
• VMWare fusion Application and Windows 11 VM related issues on MAC OS X.
• Filevault2 encryption issues
• Technical knowledge on Adobe Creative Cloud Applications
• Familiar with Terminal Commands
• Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.
• Able to troubleshoot applications like Webex, Webex scheduler, Any connect
• MAC imaging and Re-image through USB installer
• Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team
• Worked on ServiceNow for Incidents and Service Requests
• Worked on Sharepoint and OneDrive issues
• Flexible to work on rotational 24*5 shift
• Sound knowledge and experience in Microsoft Office suite troubleshooting Responsibilities
• Taking ownership of customer issues escalated from L2 team and seeing problem through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Qualified and structured escalation approach of unresolved issues with vendor teams and internal teams.
• Maintenance of the system within the domain network




• Installation and deployment of OS and configuring the system.
• Familiar with ITIL – ServiceNow for Incident Management. Qualifications
• 5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.
• Excellent communication skills to handle Europe and US customers
• Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues
• Good understanding on MAC OS folder structure
• Handled network related issues on both Wi-Fi and LAN
• Handled all kinds of M365 application issues
• VMWare fusion Application and Windows 11 VM related issues on MAC OS X.
• Filevault2 encryption issues
• Technical knowledge on Adobe Creative Cloud Applications
• Familiar with Terminal Commands
• Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.
• Able to troubleshoot applications like Webex, Webex scheduler, Any connect
• MAC imaging and Re-image through USB installer
• Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team
• Worked on ServiceNow for Incidents and Service Requests




• Worked on Sharepoint and OneDrive issues
• Flexible to work on rotational 24*5 shift
• Sound knowledge and experience in Microsoft Office suite troubleshooting At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client
- a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

📌 MACTechnical Support (Bengaluru)
🏢 Zensar
📍 Bengaluru