Job Title: Dayforce Administrator-SP
Location: Gurugram
EXP : 5+Years
Description
Key Responsibilities
Day-to-Day Platform Support & Operations
User Support & Troubleshooting: Act as the first point of contact for internal Dayforce queries, resolving system access issues, profile mapping errors, and general user tickets efficiently.
Routine Configuration: Execute day-to-day configuration adjustments, form updates, and workflow tweaks across Core HR, Payroll, and Learning modules as directed by the Lead.
Environment Maintenance: Assist in preparing and maintaining non-production environments (staging and testing sandboxes) for system updates, feature releases, and patches.
Data Integrity & Integration Monitoring
Interface Monitoring: Regularly monitor technical connectors, background jobs, and data flows between Dayforce, SAP ERP, and peripheral corporate tools, escalating any errors or failures to the Technical Lead.
Data Entry & Updates: Perform mass data uploads and routine system data audits to ensure complete accuracy across all employee records and master data fields.
Security & Compliance Administration
User Provisioning: Administer user access, assign role permissions, and manage People Role Security parameters in strict alignment with established security boundaries and compliance protocols.
Audit Support: Assist the Lead in gathering system logs, user access reports, and configuration histories for regular security, financial compliance, and GDPR data privacy audits.
Collaboration & Documentation
Team Support: Work closely with the Dayforce Technical Lead to test new features, document system bugs, and coordinate with internal IT teams.
Process Documentation: Create and maintain clear, up-to-date user guides, standard operating procedures (SOPs), and internal FAQs for the HR and payroll teams.
Required Skills & Qualifications
Technical Expertise
Category
Required Technical Capability





Platform Knowledge
Practical hands-on administration experience within a Dayforce (HCM) ecosystem, with a focus on Core HR, Payroll, and/or Learning modules.
Access Management
Foundational understanding of user role configuration, profile security settings, and data access control concepts.
Data & Reporting
Proficiency in data extraction, basic report writing within Dayforce, and strong data manipulation skills (e.g., using MS Excel for data cleaning and validation).
Troubleshooting
Solid logical thinking and problem-solving skills to diagnose system errors and user interface issues.

Professional Experience
System Administration: Proven experience working in an application support, system administration, or HR IS analyst role.
Ticket Management: Familiarity with IT ticketing systems (e.g., Jira, Service Now) and meeting service level agreements (SLAs) for internal support.
HR Partnership: Prior experience working closely alongside HR operations or payroll teams is highly advantageous.
Core Competencies
Detail-Oriented: Exceptional attention to detail, specifically regarding data accuracy and compliance rules.
Service Mindset: A helpful, proactive approach to supporting internal users and resolving issues with patience and clarity.
Reliability: High dependability in executing repetitive system maintenance tasks and ensuring administrative consistency.
What Success Looks Like (12 18 Months)
Ticket Resolution (6 Months): Successfully manage the queue of internal Dayforce tickets, maintaining high satisfaction ratings and meeting internal response time SLAs.
Data Quality Improvement (12 Months): Execute routine audits and data clean-ups that demonstrably reduce profile mapping errors and manual data correction requests.
Process Efficiency (Ongoing): Provide seamless administrative backup to the Technical Lead, ensuring routine patch testing and user access requests are executed with zero disruption to live payroll cycles.

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