About the Role
The role manages DBS’ social media presence, social-first digital campaigns and webpages. It translates business priorities into channel-ready content, improves performance through data and insights, builds in-house content and AI capabilities, and ensures timely, compliant execution with internal teams and agency partners.

Key Responsibilities
Social Media Management
• Own the annual and monthly channel strategy, content pillars and integrated content calendar in line with brand and business priorities.
• Use platform best practices, competitor intelligence and social insights to strengthen share of engagement, share of voice, sentiment and follower growth.
• Partner with business units and agencies to shape briefs, develop social media content, and maintain balanced coverage across priorities and timelines.
• Identify and activate relevant collaborations, topical opportunities, moment marketing and A/B tests.
• Build in-house content and AI capabilities by identifying and implementing use cases internally and with agency partners.
• Deliver regular reporting, ad hoc listening and actionable management insights with accurate, timely data. Campaign Management
• Translate briefs into social-first objectives, audiences, channel roles, KPIs and measurement plans.
• Plan media, manage agency execution and optimisation, and track performance against agreed targets.




• Deliver timely post-campaign analysis, management presentations, reusable learnings, case studies and award submissions. Web Management
• Manage end-to-end updates and maintenance of managed webpages based on requests and agreed timelines.
• Coordinate with internal teams and partners to ensure content completeness, approvals, compliance and quality before publishing.
• Optimise managed webpages for desktop and mobile experiences, track analytics and user journeys, and support full-funnel visibility across social and digital campaigns.
• Support SEO and generative engine optimisation to improve discoverability in search and AI generated answers.

Requirements:
• Strong working knowledge of social media, publishing and listening tools, paid media, web analytics and performance reporting.
• Ability to interpret data, identify performance gaps and translate findings into practical optimisation actions.
• Ability to manage agencies and collaborate effectively with business, creative, media, web and internal stakeholders.
• Attention to detail and the ability to manage multiple priorities in a regulated workplace.
• Familiarity with AI and content-production tools.

Location:
Mumbai Job: Marketing and Communications Schedule: Regular Employee Status: Full time

📌 Associate, Specialist, Digital Marketing, Group Marketing and Communications (Mumbai)
🏢 DBS Bank
📍 Mumbai