Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office department. The role involves managing day‑to‑day operational activities, acting as the first point of contact for customer inquiries, and driving process efficiency. You will collaborate with cross‑functional teams to maintain high service standards and support the company’s growth objectives. Responsibilities
• Handle inbound and outbound customer inquiries via phone, email, and chat, providing accurate information on products and services.
• Resolve customer issues promptly, escalating complex cases to senior management when necessary.
• Monitor and maintain service level agreements (SLAs) to ensure timely response and resolution.
• Coordinate with internal departments (e.g., finance, compliance, IT) to facilitate smooth workflow and issue closure.
• Maintain and update customer records and transaction logs in the CLM system with high accuracy.
• Generate daily, weekly, and monthly operational reports for management review.
• Identify recurring problems and propose process improvements to enhance efficiency and customer satisfaction.




• Ensure compliance with BFSI regulatory requirements and internal policies.
• Assist in training new back‑office staff on standard operating procedures and customer handling techniques.
• Participate in periodic audits and contribute to corrective action plans. Qualifications
• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum 2 years of experience in back‑office operations or customer care within the BFSI sector.
• Robust verbal and written communication skills in English; additional local language proficiency is a plus.
• Proficiency with CLM platforms, CRM tools, and MS Office (Excel, Word, PowerPoint).
• Excellent problem‑solving abilities and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of banking, financial services, and regulatory compliance standards.
• Team player with a proactive attitude toward continuous improvement.
• Flexibility to work in shifts, including occasional weekends or holidays as required.
• Demonstrated ability to handle confidential information with integrity.

📌 Operation Executive (Thane)
🏢 Digitide Solutions
📍 Thane