Company Description Aldovia Resort & Convention is a 70-acre destination in Swiss Town, Bengaluru, located just ten minutes from Kempegowda International Airport. The property specializes in large-scale conventions, conferences, weddings, and corporate retreats, combining meticulous logistics with elevated guest experiences. In addition to events, Aldovia offers a leisure-focused environment with landscaped grounds, five distinctive dining venues, a full-service spa, and thoughtfully designed rooms. Guided by the philosophy “The Wise Path,” Aldovia aims to provide guests with a restorative experience where they can slow down and reconnect with themselves. The resort’s promise is to create a setting “Where Grace Finds You,” inviting guests into a refined yet relaxed world. Role Description The Guest Relations Executive is a full-time, on-site role based at Aldovia Resort & Convention in Bengaluru. This role involves welcoming guests on arrival, managing check-in and check-out processes, and ensuring a smooth and pleasant experience throughout their stay. The Guest Relations Executive will respond to guest inquiries, handle reservations and room assignments, coordinate with housekeeping and other departments, and address any service issues promptly and professionally. Daily responsibilities include maintaining accurate records at the reception desk,



promoting resort facilities and services, and supporting sales efforts by recommending event and leisure offerings. The role requires continuous interaction with guests in person and over phone or email, maintaining high standards of hospitality, professionalism, and confidentiality. Qualifications
• Solid Guest Relations and Customer Service skills, with experience in handling diverse guest needs and maintaining a welcoming atmosphere.
• Excellent Communication abilities, including clear verbal and written communication and professional interpersonal skills.
• Comfort with Receptionist Duties such as check-in/check-out, reservations, phone handling, and front desk administration.
• Basic Sales capabilities to promote resort services, upsell room categories, and support event and package bookings.
• Prior experience in the hotel or resort industry, ideally in guest-facing roles.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
• Proficiency with hotel management or reservation systems and standard office software.
• Diploma or degree in Hospitality Management or a related field preferred.
• Strong problem-solving skills, attention to detail, and a calm, professional demeanor under pressure.

📌 Guest Relations Executive (Bengaluru)
🏢 aldovia resortnvention
📍 Bengaluru