IT Specialist Job Summary The IT Specialist provides reliable, secure, and timely technical support for a fully remote workforce. This hands-on role supports employee technology throughout the full lifecycle, administers business systems and licenses, troubleshoots technical issues, and maintains accurate records and documentation. The specialist works with HR, Finance, Operations, IT colleagues, and external vendors to ensure employees have the access, equipment, and support they need while protecting company systems and data.

Key Responsibilities
• Provide day-to-day IT support by troubleshooting employee issues, completing assigned requests, documenting actions, and following established service standards.
• Handle service desk tickets, prioritize assigned requests based on urgency and impact, meet response and resolution targets, escalate unresolved issues, and keep users informed.
• Carry out employee and contractor onboarding, role changes, and offboarding, including accounts, email, licenses, devices, permissions, MFA, and timely access revocation based on approved requests.
• Administer Microsoft 365 and related services, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, security groups, distribution lists, and license assignments.
• Administer company SaaS platforms within authorized access, including user provisioning, role-based permissions, license usage checks, renewal tracking, and vendor support coordination.
• Maintain accurate inventories of devices, software, user accounts, licenses, domains, subscriptions, and administrative ownership; reconcile records against vendor portals and billing data.
• Coordinate procurement, deployment, maintenance, repair, replacement, and recovery of laptops and other company equipment for a distributed workforce.
• Apply approved IT security controls, including least-privilege access, MFA, device compliance, password practices, and data protection; assist with periodic access reviews and report gaps.
• Investigate and troubleshoot issues involving identity, email delivery, endpoint management,



VPN and remote access, DNS, browsers, applications, and hardware; coordinate escalations when needed.
• Create, update, and follow SOPs, checklists, knowledge-base articles, and audit records for recurring IT processes and common technical issues.
• Maintain service records and prepare updates on assigned tickets, response and resolution times, recurring issues, license usage, equipment status, risks, and improvement opportunities.
• Coordinate vendor support cases, track renewal information, and flag unused licenses or opportunities to consolidate tools and reduce costs for review by the authorized approver.
• Partner with HR, Finance, Operations, and client-facing teams on workforce changes, payroll or access dependencies, compliance requirements, and client-specific technology needs.
• Provide user guidance, training, and internal communications for new tools, approved system changes, security practices, and recurring support topics.
• Use AI assistants responsibly to accelerate research, documentation, analysis, and repetitive administrative work while independently validating outputs before implementation.
• Support business continuity and incident response by documenting issues and risks, carrying out assigned recovery actions, following escalation paths, and providing explicit status updates during outages or security events. Experience and Skills
• Professional

experience:
Minimum 1-2 years of work experience in any field is acceptable. IT experience is a plus.
• Interest in IT: Genuinely interested in working in an IT department and learning how business systems, user support, access management, devices, and software operations are handled.




• Education and certifications: Graduate in any field. No specific technical qualification or professional certification is required.
• Learning ability: Able to learn unfamiliar tools and processes quickly, follow instructions carefully, ask appropriate questions, and apply feedback.
• Computer confidence: Comfortable using computers and everyday business applications.
• Organization and ownership: Able to manage multiple requests, prioritize urgent work, maintain accurate records, meet deadlines, and follow issues through to completion.
• Problem solving: Approaches unfamiliar issues calmly, researches possible solutions, checks information before acting, and knows when to escalate.
• Communication: Excellent written and verbal English, with the ability to explain technical matters clearly to non-technical users and communicate professionally with executives, clients, and vendors.
• Judgment and discretion: Trusted to handle administrative access, credentials, employee information, client data, billing information, and other sensitive material responsibly.
• AI tools: Comfortable using ChatGPT, Claude, or similar tools for research and productivity, with sound judgment regarding verification, confidentiality, and safe implementation. Job Details Employment Type: Contract Compensation: Up to 60K INR/month Work Schedule: Monday to Friday, night shift aligned with US time zones (8:00 AM–5:00 PM Pacific Time). India Standard Time: 8:30 PM–5:30 AM the next day during Pacific Daylight Time, or 9:30 PM–6:30 AM the next day during Pacific Standard Time. The schedule may be adjusted based on business requirements.

Location:
Remote (Work from Home) Internet

Requirements:
Minimum 50 Mbps internet speed; a stable wired LAN connection is recommended. Join Us Join a growing, fully remote organization where dependable IT support helps employees work effectively and securely. If you enjoy solving technical problems, learning new tools, and helping users, we welcome your application.

📌 Information Technology Specialist (India)
🏢 Hikinex
📍 India