Job Description

Key Responsibilities: Independently lead transitions for a business cluster or multiple large engagements. Train, manage, mentor, and direct Program Leads and Project Managers executing transitions. Manage and resolve project issues; build close rapport with client managers and stakeholders. Ensure compliance and continuous improvement aligned to the WNS transition methodology. Drive positive outcomes: financial alignment to solution design, strong customer experience, and metrics delivery from day 1 of go-live. Build transition capability by leading functional improvements and transition-effectiveness projects. Support business development: own/review transition solutions for new deals, ensure deliverability, identify gaps/systemic fixes, and deliver client/prospect presentations.

Qualifications

Work Experience: 8+ years total experience, primarily in BPM/BPO, with hands-on leadership of large/complex transitions.



Minimum 3 years in customer-facing roles. Experience leading teams of high-performing transition managers. Experience coordinating with IT project teams to deliver technology/tools as part of transition deliverables. Experience managing transformation projects that delivered efficiencies. Core Skills: Strong project management capability across project types, sizes, complexities, domains, and geographies. Robust customer relationship management; solid understanding of BPO operations (quality, MIS, SLAs, baselining). Commitment to quality, timelines, proactive decision-making, and continuous improvement. Strong organization, presentation, interpersonal, and consultative skills. Preferred: Project Management methodology certifications/experience and Six Sigma knowledge/certification.

📌 Senior Consultant - Transition - Insurance7M (India)
🏢 Wns Global Services
📍 India