*? Hiring: Senior Project Manager / Customer Success Manager
* ? *

Location:
* Mumbai (5 Days Onsite + 1 Day Remote) ? *

Experience:
* 8–10 Years ? *Budget:
* Up to ₹1.33 Lakh/Month ⏰ *Working:
* 8 Hours × 6 Days | Immediate to 10 Days *

Key Responsibilities
*
- Lead Data Warehouse, ETL, BI and Infrastructure Operations.
- Manage SLA, ITIL processes, service delivery and operational governance.
- Handle P1/P2 incidents, escalations, RCA and crisis management.
- Drive customer engagement, stakeholder management and service reviews.
- Manage onsite/offshore teams, vendors and multiple technology towers.
- Govern change management, release management, SOPs and operational documentation. *Required

Skills:
*
- Robust experience in IT Operations / Service Delivery / Project Management.
- Hands-on exposure to Data Warehouse, ETL, BI Reporting and Infrastructure Operations.




- Excellent knowledge of ITIL, SLA Management, Incident & Problem Management.
- Strong customer management, escalation handling and team leadership skills.
- Exposure to Vertica, Cloudera, Talend, AWS/Azure, ServiceNow or ITSM tools preferred.
- Banking, BFSI, Government or large-scale managed services experience preferred. *

Education:
* BE/BTech (IT/Computer Science) or equivalent. MBA / MCA / ITIL / PMP preferred. ? *Interested candidates can share their updated CV at:
* *Email:
* [email protected] *Contact:
* (phone hidden) *Subject Line:
* Application – Sr. Project Manager / Customer Success Manager – Mumbai Immediate joiners or candidates with short notice periods preferred.

📌 Senior Project Manager (Mumbai)
🏢 Aforeserve.com
📍 Mumbai