This role is responsible for managing and coordinating employee background verification activities, ensuring accuracy and timely completion of verification checks and supporting day-to-day operations. The role involves coordination with candidates, verification agency and internal stakeholders to maintain compliance with company policies, confidentiality requirements and established timelines.

Key Responsibilities
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• Initiate and manage background verification process for new hires and existing employees, as applicable.
• Collect, review and validate candidate documents, including identity proof, address proof, educational certificates, employment records, and other required documents.
• Coordinate with background verification agency to initiate and track verification cases.
• Act as a BGV point of contact for candidates, recruiters and verification agency.
• Follow up with candidates and business to resolve pending requirements.
• Monitor verification progress and ensure timely completion within agreed service-level timelines (SLA).
• Review verification reports,



identify discrepancies and escalate adverse or inconclusive findings to the appropriate stakeholders.
• Maintain accurate records of verification reports, supporting documents and emails, and case status.
• Support audits and compliance reviews related to employee background verification. Required skills and competencies
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• Ability to review documents and verification reports accurately.
• Explicit and professional communication with candidates, agency and internal teams.
• Ability to manage multiple verification cases and follow-ups simultaneously.
• Ability to maintain trackers, prepare and publish reports and analyze operational data.
• Ability to follow SOP, maintain documentation and support process improvement. Work Experience
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• 1-3 years of experience in background verification, HR operations and coordination.
• Working knowledge of MS Office, particularly excel, word and outlook. *Only apply if you are comfortable working via third party payroll.

📌 HR Operations-BGV Support (Gurugram)
🏢 Airtel Payments Bank
📍 Gurugram