Company: Simbott Technologies LLP Department: Service

Location:
Andheri East, Mumbai

Experience:
1-3 Years Working Days: Monday to Saturday, 6 Days

About the Role
We are looking for a proactive and customer-focused IT Support Engineer who will be responsible for providing both remote and on-site technical support to clients. The role involves frequent client visits, troubleshooting IT issues, and ensuring smooth functioning of systems and applications across multiple locations. This is a field-intensive role, requiring solid technical expertise along with excellent communication and problem-solving skills.

Key Responsibilities
● Install, configure, and maintain operating systems, software, and business applications ● Provide technical support to clients and internal users via phone, email, remote tools, and in office visits ● Diagnose and resolve hardware, software, network, and system-related issues ● Handle client queries professionally and ensure timely resolution with proper follow-ups ● Perform regular client visits for issue resolution, system maintenance, and support ● Coordinate with vendors, OEMs, and internal teams for escalations and issue closure ● Manage software updates, patches, and system upgrades ● Ensure adherence to IT policies, data security,



and compliance standards ● Assist in IT infrastructure setup at client locations (desktops, printers, networking devices, etc.) ● Train end users on basic system usage, troubleshooting, and best practices ● Provide remote support using tools like AnyDesk, TeamViewer, etc. ● Travel across PAN India as required for client servicing and project support Required Skills & Technical Knowledge ● Strong knowledge of Windows OS installation, configuration, and troubleshooting. ● Proficiency in MS Office and common business applications. ● Basic understanding of LAN/WAN, IP configuration, routers, and switches. ● Experience with Outlook, Office 365, and email configuration. ● Ability to diagnose and resolve computer hardware issues. ● Familiarity with remote support tools such as AnyDesk and TeamViewer. ● Ability to independently troubleshoot and resolve real-time client issues. Additional Expectations ● Ready for extensive fieldwork and client-facing responsibilities ● Flexible to travel across locations on short notice ● Ability to represent the company professionally at client sites ● Support in deployment, implementation, and IT service operation

How to Apply
Interested candidates who can join within 15 days may share their CV to [email protected] Please mention Current CTC, Expected CTC, and Notice Period.

📌 IT Service Engineer (Mumbai)
🏢 SIMBOTT - Simulation Technology
📍 Mumbai